Kenya
I'm an IT tech professional with experience in IT hardware integration and maintenance, service management and technical support of IT systems in specialized environments, in power, networks and integration management having worked in aviation and airport systems with over 13 years experience in leadership position supporting Jomo Kenyatta International Airport. I strive to consistently learn, be versatile, stay relevant, and contribute to positive development through innovation and teamwork, delivering better than expected results in providing solutions. Specialties: IT systems integration, IT service management, Technical user support, Information Management,
Rockwell Collins Information Management Services c/o KGroup Consultants Limited. Rockwell Collins Information Management Services (IMS) provides information management solutions for airports that include common use, self-serve and communication networks integration solutions. I'm responsible for deployment, maintenance and support of JKIA's Common Use Passenger Processing Systems (CUPPS) providing level 1 technical support, application upgrades and verification for airline departure control systems that include Amadeus Altea, Sabre, SITA Liaison, HP’s OPAT MUSE, Videcom VRS among others. With an SLA target of 95% uptime, the team I lead has consistently achieved above SLA performance since August 2012 supporting over 180 workstations, 68 self-service check-in kiosks, a high availability fault tolerant network and core server equipment enabling airlines to operate with ease, processing their flights on time, in an efficient manner and staying on schedule consequently saving on costs.
Accutrac Consultants Limited provides IT solutions and advisory on networks, systems integration and managed services for SMEs. I participated in solution scoping, analysis and design for hardware systems integration, web development and enterprise network projects, leading the technical teams in implementation of some of the projects.