Thatcham, England, United Kingdom
With the last 10 years in senior management/Director roles, I have helped multinational organisations drive change. This has been achieved through improved operational performance within professional services and wider business operations. A background in the software industry (ERP SaaS platforms at Kerridge Commercial Systems, Keyloop and CDK Global). A keen focus on people development, with a data-driven approach to measuring performance, I have strong business and financial knowledge, a deep understanding of opportunity to cash and other key associated processes. Owned business transformation, organisational design and M&A integration at Group level. Experience owning a P&L.
Senior Operational leadership role owning and modernising global Business Operations process, solutions and data. Created and led Internal PMO and M&A Integration, bringing Continuous Improvement to the wider business.
Directed Delivery and Service operations teams in multiple disciplines across multiple countries, including PS, Support, PMO and Technical Account Managers. Reported to the Chief Customer Officer. Managed c£7M budget and met delivery revenue and productivity targets. Served 6000 Clients with over 18,000 sites.
Senior global Professional Services role leading a group driving successful delivery of products and services across 17 countries. Responsible for worldwide delivery standards and performance. Led CI activities globally and mentored a team of people to Lean Six Sigma Green Belt. Undertook Professional Services target operating model redesign following acquisition.
UK Role driving successful Professional Services delivery of products and services. Spent significant time in Dubai and South Africa supporting performance improvement
Led a group of multi-disciplined Consultants, delivering ERP solutions. Responsible for utilisation, quality, revenue performance.