Indianapolis, Indiana, United States
PROFESSIONAL SUMMARY: Senior Change Management & Business Transformation Leader Strategic and results-driven professional with 24 years of experience leading enterprise-wide business and technology transformations. Proven expertise in change management, stakeholder engagement, enablement strategy, and process improvement. Adept at aligning cross-functional teams to deliver scalable, sustainable change across complex organizations. Known for driving adoption, streamlining operations, and maximizing system investments. Core Competencies Change Management (Prosci, ADKAR), Agile/SAFe/Waterfall, CRM & ERP Implementation, Process Automation, Executive Communication, Enablement Strategy, Stakeholder Alignment TECHNICAL SKILLS & TOOLS Prosci, ADKAR, Agile, Scrum, SAFe, Waterfall, IBM BPM, Microsoft 365 Suite, Dynamics 365 CRM & ERP, Google Suite, Salesforce, Cognos, Visio, Moveworks AI, Smartsheet, JIRA, Miro
Founded and led an entrepreneurial venture during a planned career sabbatical with concurrent caregiving responsibilities, applying change leadership, stakeholder engagement, and operational execution to build and scale a customer-centric business. Led end-to-end business operations including product design, supply chain, quality control, customer engagement, and brand strategy. Designed and delivered experiential customer offerings, strengthening change resilience, adaptability, and leadership execution outside traditional corporate environments.
Lead end-to-end process discovery and future-state design across finance and customer billing workflows within a regulated, compliance-driven environment. Partnered with Finance, Contracts, Sales, and Technology leaders to design scalable, standardized processes supporting transparency, revenue recovery, and customer experience. Developed organizational and business readiness indicators, and performance measures to support transformation decision-making and continuous improvement. Served as a trusted advisor to cross-functional leaders, ensuring alignment between business objectives, process governance, and execution.
Led organizational change management for a global business systems transformation affecting 100,000+ users Developed and executed comprehensive change strategy, including communications, enablement, stakeholder engagement, and business continuity. Collaborated cross-functionally with HR, Sales Ops, Product, Marketing, Channel Leaders, and Executive Leadership Managed 225+ Change Champions to drive adoption and end-user support Delivered executive-level updates on transformation milestones and risk mitigation strategies
Directed change management for multiple high-impact Enterprise-wide programs for departments including HR, Finance, Office of Agility and IT Created tailored change, enablement and communications plans for projects such as Geo Expansion, ZScaler and Moveworks AI rollouts Drove business alignment and technology adoption among cross-functional teams in a global organization Coached leaders to mitigate risk and reduce resistance Developed and delivered enablement materials to ensure employees acquire necessary skills for success Coached and advised leaders, teams, and individuals to embrace new work practices and navigate change effectively to boost transformation outcomes Supported 80,000+ end users across global operations