Metro Jacksonville
More than 10 years’ of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving, trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems. A team player, acknowledged as “World Class Customer Service Professional. Develop plans, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories filings with a strong motivating personality to train and motivate employees.
Provided World Class Customer Service -Managed 5-8 Customer Service Specialist, in addition to managing scheduling and adherence to policies and procedures. Engaged in the retention of delinquent client accounts Engaged in the retention of delinquent client accounts-Supervised inventory control, ordering, record keeping and storage management Supervised inventory control, ordering, record keeping and storage management-Consistently exceeded sales, marketing and new agreements goals
Counseled customers who experienced home burglaries; non-life threatening and life threatening. Engaged in the resolution of customer issues via phone and in person, when needed. Managed 10 – 16 customer service representatives while encouraging World Class customer service throughout the call center customer service throughout the call center. Enforced adherence to Federal, State and company policies and procedures while. Handled the collections and retentions of high priority accounts.
Managed staff of 32. Interacted with all age groups and individuals with various capabilities and disabilities Interacted with all age groups and individuals with various capabilities and disabilities.Handled customer’s inquiries, complaints and concerns in timely manners with customer satisfaction as the ultimate goal. Consistently earned high ratings in customer service on quality surveys. Exceeded budget goals each year achieving an overall increase of 16%. Trained staff from multiple branches on up to date company and safety procedures