Duluth, Georgia, United States
I am a seasoned IT professional with over 14 years experience in large scale geographically diverse corporate enterprise environments. I have served in various operational support roles including monitoring & automation, storage, data protection, and presently Cyber Security - OT. I have a demonstrated ability to problem solve as well as a passion for acquiring new technical knowledge and skills quickly and efficiently. Always a team player with a putting the customer first mindset.
•Splunk Enterprise Administration. •Grafana administration & dashboard creation. •Monitor SIEM, trouble tickets, email notifications, and logs from ICS infrastructure components (SCADA, HMI, PLC, RTU, and Control Servers), applications, and network devices such as switches, firewalls, IDS/IPS. •Examine escalated tickets to determine if they are true positive or false positive. •Assist forensic investigation by providing reports and other information. •Review and suggest improvements to control deployment process and installation procedures. •Develop and document remediation recommendations for business owners to improve the control environment in which a security incident occurs. •Provide recommendations and direction on the tuning of signatures, rules, and alerts within the monitoring solutions. •Participate in root cause analysis and help with the orchestration of remediation. •Understand defense in depth strategies and apply those to Client’s environment. •Creates and disseminates security related notifications for internal staff. •Create manuals, guides and knowledge base entries. •Keep abreast of latest security and privacy legislation, emerging threats, regulations, advisories, alerts, and vulnerabilities.
• Specialize in Splunk Enterprise. • Assist with Splunk Admin tasks such as onboarding inputs and props to allow the appropriate event parsing. • Perform platform maintenance for the Splunk environment. • Monitor the health and stability of the Splunk environment. • Assist with new Splunk Universal Forwarder installs. • Assist in Splunk content development via SPL query and dashboard creation. • Provide basic knowledge of Splunk and train Splunk users on tool capabilities when required. • Contribute to creating SOP documents for users and Business Units. • Troubleshoot software and/or hardware issues & failures. • Resolve alerts and perform remediation activities while off and on-call.
• Level 2 Application Gateways Support, Fiserv Technology Services. • Manage break/fix incidents and outages. • Usage of enterprise monitoring tools including Splunk and AppDynamics on a daily basis for data analytics. • Ensure reliable delivery of change tickets. Includes weekly server patching activities, application deployments/ enhancements, and break/fix. • Participate in monthly 24/7 on-call support rotation schedule.
First Data merged with Fiserv in July 2019.
• Level 2 Operational Support for GE GO CT’s run environment. • Served in various roles including Monitoring & Automation, Data Protection, and Storage. • Supported approximately 22,000 servers across the General Electric enterprise. • Managed break/fix incidents and outages. • Ensured reliable delivery of change tickets. • Coordinated with vendors for routine hardware and software maintenance. • Wrote official SOPs, documentation, and work instructions.
• Splunk Enterprise Administrator for the business. • Responsible for daily operation and support of Splunk infrastructure. • Created basic search queries and alerts. • HP SiteScope Administrator for the business. • Responsible for daily operation and support of 3700+ production and non-production monitors. • Provided recommendations and implementation of tool upgrades, enhancements, and architecture. • Performed other monitoring tasks and project work for the business as assigned.
• E-commerce Monitoring and Capacity Management team responsible for monitoring technology applied to and capacity management surrounding Macys.com and Bloomingadales.com. • HP SiteScope Administrator for the business. • Trained on Splunk Enterprise as a user. • Performed other monitoring tasks and project work for the business as assigned.