Dubai, United Arab Emirates
1. General support: Customization and L1 /L2 support/Operations, maintaining SLA, Problem analysis and resolution with root cause analysis for incidents. Providing necessary trainings to users and helping the users with the configurations. 2. New stream / Audit configuration: Audit Creation for All new Offers launched. 3. Decoder Development - Decoder Development for parsing and loading files from new sources and changes to the existing ones as per business use. 4. Automated Monitoring via shell scripts to minimize manual intervention. 5. End user training: Training end users on a regular basis .