Tony O'Keeffe, BSc., MBA.

Director of Customer Success at Waratek

Ireland

About

Tony O’Keeffe is a highly accomplished and proficient technical leader with over 30 years of experience in a variety of industry sectors including security, payments, telecommunications and general software development. He has a strong history of achievement in application development, design, leadership and project management. The depth of knowledge he has gained in these areas throughout his career have enabled him to successfully deliver a wide range of programmes from New Product Development, Product and Process Improvement, Regulatory and Compliance through to Operational Change. Tony is an excellent leader with a track record of delivering key and pivotal projects on time, within budget, to agreed quality standards and to a high degree of customer satisfaction. His experience of leading both junior and senior team members allow him to effectively coach and communicate at all levels, clearly and concisely. His contribution to organisational strategy and departmental objectives shows his ability to appreciate the operational and business implications of projects while his strong technical background of over 12 years development and design produces an excellent level of attention to detail and exceptional technical understanding. Tony has reinforced his educational qualifications by completing a full time MBA, completing a Post Graduate Diploma in Cloud Computing that focused heavily on web technologies, is a Certified ScrumMaster (ID: 197768) and holder of an ITIL Foundation Certificate.

Experience

  • Waratek (Full-time · 12 yrs 4 mos)
    • Director of Customer Success (re-branding of role)
      Aug 2021 - Present · 4 yrs 11 mos

    • Director of Client Services
      Mar 2018 - Aug 2021 · 3 yrs 6 mos

      - Accountable for all client related activities after a Commercial Agreement is reached and for bringing every client to Production in a timely manner - Working directly with clients and end users on product portfolio installation, configuration and integration with a variety of clients’ applications in their various and diverse environments - Directly driving detailed issue technical analyses, technical root cause identifications and resolution strategies

    • Director of Engineering
      Mar 2014 - Mar 2018 · 4 yrs 1 mo

      - Responsible for the management, development, delivery, support and roadmap of all Waratek projects - Driving delivery post-mortems, continuous improvements and innovation - Accountable for Engineering Development, QA, DevOps/SysAdmin, Support and Build & Release

  • Senior Project Manager at 3V Transaction Services
    Sep 2012 - Dec 2013 · 1 yr 4 mos

    - Project schedule management, scope and budget analysis, technical development management, tracking and corrective action, work allocation, activity planning and reporting as per project management approach standards

  • Senior Project Manager at IT Alliance
    Oct 2011 - Apr 2012 · 7 mos

    - Project schedule management, scope and budget analysis, tracking and corrective action, work allocation, activity planning and reporting as per project governance standards

  • ... at Career Sabbatical
    Jul 2010 - Oct 2011 · 1 yr 4 mos

    Career break

  • Senior Project Manager at PSI Mobile
    Mar 2008 - Jun 2010 · 2 yrs 4 mos

    - Project schedule management, scope and budget analysis, tracking and corrective action, work allocation, activity planning throughout the complete development lifecycle