London, England, United Kingdom
Analysing the foundations of timetable construction to deliver exceptional every day performance Investigating and developing novel and innovative solutions to enhance operational delivery. Collaborating and partnering across industry to achieve joined up enhancements to the customer proposition and consequently business performance
Developed an exciting and novel position embedded within Network Rail's control function to drive enhanced operational performance and service delivery to London's Transport's end users. Engaged with stakeholders to create a collaborative process to undertake route cause analysis and drive behavioural change
Delivered strong performance of the network through bold, decisive decision making and problem solving, demonstrating strong crisis management skills under pressure. Engaged stakeholders to improve the deliverability of the daily plan, reducing financial penalties and meeting business goals
Delivered strong performance of the network through bold, decisive decision making and problem solving, demonstrating strong crisis management skills under pressure. Engaged stakeholders to improve the deliverability of the daily plan, reducing financial penalties and meeting business goals
Delivered timely information and assistance to customers and stakeholders during times of disruption. Ensured that asset availability and levels of station staffing were maintained at appropriate levels to minimise KPI penalties and meet business goals