Cincinnati Metropolitan Area
• Establish and maintain the channels of communication necessary to assure timely customer and business awareness of progress for customer issue resolution and/or projects. • Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption • Identify opportunities to upsell and expand customer accounts • Analyze customer data and provide insights to drive customer success and retention • Work with cross-functional teams to identify and implement process improvements • Lead change management communication as it relates to business policies and systemic process changes. • Develop Customer Support systems roadmap to create multi-year end to end solutions • Evaluate organization effectiveness and site performance, driving change initiatives and reviewing organization design where needed • Provide training to help new and existing employees build and maintain the skills they need to deliver on their part of the organization’s customer experience strategy
· Overseeing and participating in project delivery in line with quality, schedule, and budgetary targets. · Deploying standard methodologies for the delivery and control of projects. · Undertaking detailed planning and scheduling activities, including resource management (internal and sub-contractors). · Managing the financial and contractual requirements of projects to ensure Honeywell’s exposure is minimized and controlled. · Building strong customer relationships, driving satisfaction, and identifying growth opportunities. · Ensuring project members adhere to the high standards of Health and Safety in line with Honeywell and customer requirements. · Review and analyze Cost and Schedule Variances; identifying anomalies with recommendations for corrective actions · Undertaking detailed planning and scheduling activities, including resource management (internal and sub-contractors).
• Assisting with enrollment, interpreting the project to potential members. • Organizing the enrollees in a project group. • Conducting a minimum of 6 hours of instruction or 5-7 project group meetings, workshops, tours or field trips. • Involving experienced junior/teen leaders in teaching. • Encouraging parents/guardians to provide appropriate project support at home. • Giving individual support as needed to project members. • Helping members establish goals and plan for their project work. • Planning a sequence of learning experiences so that the project appeals to beginners and more advanced learners. • Working with members with regard to records, demonstrations, exhibits or other project-related activities. • Encouraging members to complete project work as planned. • Helping members evaluate their progress in project area. • Providing recognition for the accomplishments of each member. • Participating in project volunteer training offered by county, section or state. • Helping project members know the requirements for exhibiting. • Supporting project members as they prepare their exhibit. • Working with a unit leadership team to make arrangements for a 4-H member to attend county, sectional, or state events. • Provide feedback to members, letting them know when they are doing a good job and advising them when they need to improve. Praise youth for the progress they make.
•Successfully completed Advanced leadership Course and graduated in the top 10% of the class •Fostered professional and personal development of soldiers assigned to me on and off duty through monthly evaluation reports. •Managed and operated combat fighting vehicles valued in excess of $5 million •Supervised and led a team of dismounted troops, educating and applying hands-on training for them to succeed in the team's operations and tasks •Conducted wide scale reconnaissance and surveillance operations, and provided intelligence to the commander.
• Coordinated and create standard work practices / standard work instructions in conjunction with operations management & engineering • Developed comprehensive training plans for each department & position with identified goals for training qualifications • Performed training effectiveness evaluations • Assisted and supported operations in maintaining JQuals and ensure other training module tracking is up to date and accurate for all operations employees (Compliant Pro records) • Assisted operations supervision in annual performance appraisals with regard to training progress for operators • Performed training in some cases and provide train-the-trainer education and support for individuals identified as trainers • Designed and prepare educational aids and materials • Identified outside training resources and worked with HR when outside training is determined as a need for individuals • Development and reporting for measurement of training results and needs • Assisted in implementation of Behavioral Based Safety Program & Job Safety Analyses