Colombia
Extensive experience (13 years) in UK immigration policy, processes and operational management in Central and South America, including management oversight of 21 commercial partner teams, who process more than 50,000 UK visa applications per year. Expert in the successful delivery of complex projects, including digital visa initiatives, to streamline processes, creating excellent customer experience. Expert in communications and stakeholder engagement strategy delivery in line with customer insight, including being a presenter at international conferences, on radio/social media/TV. Previous employment experience includes working in tourism operations and banking.