Windsor, England, United Kingdom
Experienced Customer Service Technician with a demonstrated history of working in the telecommunications industry. Skilled in Typing, Phone Etiquette, Data Entry, Communication, and Teamwork. Strong support professional graduated from Bracknell & Wokingham College.
• Allocate resources and strategically plan/schedule engineer routes across the UK to optimize efficiency and ensure adherence to customer Service Level Agreements (SLAs). • Train new team members on various systems, enabling confident and effective performance. • Coordinate directly with customers to schedule appointments, consistently ensuring customer satisfaction. • Proactively plan team operations to facilitate seamless uninterrupted service.
• Managed stock levels and ensured adherence to date specifications. • Maintained a high level of customer service.
• Consistently met lunch service goals and ensured timely customer service.