London Area, United Kingdom
Detail-oriented and client-focused professional with experience across professional services, education consulting and student support. Bring strengths in administrative coordination, stakeholder communication, information management and service delivery, with a particular interest in roles that combine structured operations with client or student experience.
- Operated an end-to-end education service model integrating content marketing, student acquisition, consultation, academic support delivery and client aftercare. - Created and optimised education content based on recurring student pain points, including UK postgraduate applications, academic writing challenges, dissertation planning and AI-assisted learning. - Used content engagement and student enquiries to identify market needs, refine service offerings and develop targeted consulting and tutoring products. - Conducted needs analysis with prospective students to understand their academic background, study goals, challenges and service expectations before recommending suitable support options. - Supported students throughout the full service cycle, from initial enquiry and consultation to academic guidance, progress follow-up and post-service relationship management. - Built trust with prospective students through high-quality educational content, responsive communication and personalised guidance, contributing to consistent enquiries and service uptake.
● Supported year-end audit engagements for two Scotland-based clients, working on client sites with audit teams to review financial statements, examine supporting documentation and maintain accurate audit records. ● Analysed financial statements, client records and audit evidence to identify inconsistencies, clarify complex information and challenge client explanations where further evidence was required. ● Communicated directly with client contacts to request documents, follow up on outstanding information and clarify discrepancies, ensuring professional, timely and accurate responses under pressure. ● Used Excel, Microsoft Teams, Outlook and internal EY systems to organise audit evidence, update working papers, track information requests and maintain accurate records across multiple workstreams. ● Handled confidential financial documents and client information in line with EY professional standards, demonstrating discretion, accuracy and strong attention to detail. ● Worked collaboratively with senior auditors, managers and client teams to meet strict year-end reporting deadlines, adapting quickly to changing priorities in a busy professional services environment. ● Studied towards the ICAS ACA qualification alongside client-facing audit work, completing modules in Financial Accounting, Principles of Taxation, Assurance and Reporting.