Vergennes, Vermont, United States
Innovative, experienced leader with well-developed skills in governance, strategy management, community and employee engagement, and operational improvement in a variety of organizational models and with emphasis on organizations facing transition. Consistent track record of enhancing organizational capabilities, strengthening relationships, and achieving performance goals.
Provide executive leadership for community health system member of the University of Vermont Health Network. Employ a physician - administrative dyad model to support 700+ team members providing acute, post-acute, and long-term care services as well as ambulatory clinic programming in multiple clinic settings. Serve on leadership team of the University of Vermont Health Network.
Volunteer mentor in the Wired4excellence program of Give Back Global, a nonprofit that helps African hospitals, clinics and health programs strengthen their management and business operations by connecting them with skilled, highly experienced American business volunteers.
Executive leadership and governance consultancy with demonstrated expertise in interim leadership, strategy management, and operational improvement supporting community hospitals and health systems as well as other non-profit organizations.
Provided executive leadership for this faith-based community hospital following its 2014 acquisition by Allina Health. Established leadership team and multi-year strategy map and management system. Achieved significant safety and quality goals including a 70% reduction in preventable harm events, improvement in hand hygiene compliance from <60% to a sustained 90+%, and AHRQ Safety Culture improvement in 12/13 survey categories. Attained Press Ganey top box scores exceeding 80% in 4/5 survey areas, including 94th percentile HCAHPS performance. Improved employee engagement survey scores from <50% to 75%. Advanced programming in each clinical service line including new Cancer Center, Pain Clinic, and extensive telemedicine programming. Supported $70M in capital improvements. Reorganized Foundation model for increased community engagement and more than doubled employee philanthropic participation. Served in numerous community and regional leadership roles.
Provided executive leadership for public hospital district consisting of an independent community hospital and multispecialty physician clinic serving a rapidly-growing rural regional Washington market of approximately 70,000 residents. Achieved 90% of balanced scorecard targets, an 18% improvement in employee / provider engagement, upgrade to “BBB+ with positive outlook” S&P rating, and sustained improvement in patient experience. Strengthened community engagement through an expanded governance model. Was personally involved in numerous community leadership roles. Served in governance of Washington State Hospital Association, Association of Washington Public Hospital Districts, and additional professional and civic organizations.