Greater Southampton Area
Responsible for a team of engineers working 24x7x365 on global hardware and networks. My team takes specialist game hosting knowledge and works with game studios and publishers all over the globe to launch their game.
I am currently leading a 24x7x365 team spread across four time zones that look after all of Unity3D’s Multiplayer service support. I am responsible for the whole organisation, which can include anything from coaching managers and unblocking team issues to working with product and engineering on new products and providing ‘voice of the customer’ feedback. Some other highlights of my role include: - Fostering a fantastic team culture - Collecting and analysing team metrics and using this to drive improvement - Constantly improving how our customer's interface with our product, which might include FAQs, knowledge base articles, samples etc - Passionately coaching leads and individual contributors on career progression - Managing escalation and incident situations, internally and externally - Global hiring in EMEA, AMER and APAC, balancing skillsets across teams - Ensuring high volumes of tickets are responded to within certain SLAs
Responsible for the core infrastructure components that power some of the largest online multiplayer games. The role revolves around both internal and external customers, building infrastructure and tooling to solve a multitude of technical problems. I have an end to end understanding of our products, which allows me to understand and anticipate what infrastructure changes our customers might need. Balancing operational challenges with project delivery is part of daily life, ensuring we are responding to customer issues, whilst still progressing forward with platform improvements. Helping individuals grow and supporting them to take on new challenges is a key part of what I do, building both technical and non technical skill sets.
Responsible for a team of engineers working 24x7x365 on global hardware and networks. My team takes specialist game hosting knowledge and works with game studios and publishers all over the globe to launch their games. We deal 100% with the infrastructure side of a games launch, be that network, bare metal hardware or cloud capacity. Once the game is launched, we support the title, ensuring the best player experience and always making sure capacity is available for gamers.
Responsible for a team of engineers working 24x7x365 on global hardware and networks. My team takes specialist game hosting knowledge and works with game studios and publishers all over the globe to launch their games. We deal 100% with the infrastructure side of a games launch, be that network, bare metal hardware or cloud capacity. Once the game is launched, we support the title, ensuring the best player experience and always making sure capacity is available for gamers.
Part of the NOC team responsible for a European gaming network running on Cisco and Extreme hardware. Team responsibilities were to troubleshoot/diagnose and resolve issues on a global server farm running gaming applications on Windows/Linux/Unix. In addition to this, three times a year I helped the events team to plan, install and run a 3000+ host network at one of the largest LAN gaming events in the UK. This event ran 24x7 for 4 days and required fast-paced support and improvisation!
Volunteer role in the core network team for the Insomnia gaming festival. Responsible for the setup, monitoring and packdown of all network equipment at the event spread across Cisco and Extreme hardware
A one year work placement that was later extended to a full time position. I was working as part of a small team responsible for all aspects of IT in a medium sized business. Day to day activities included user support, system maintenance and system development. Development was self driven based upon user needs and business growth. Work was both solo and team based, so I am used to completing projects from initial ideas right up to project finishing. I learnt to be professional at all times when dealing with all manner of problems.