Tommy Cheng

IT Leader | Automation Enthusiast | IT Operations Lead @ Hopper

New York City Metropolitan Area

About

I am an IT Saas Ops Engineer, Systems Administrator, and IT leader with 10+ years of experience in IT. My areas of expertise include IT enterprise architecture, IT roadmap development, service desk management, vendor management, and project oversight. Motivated and technology-driven, I am always seeking ways to streamline processes, empowering teams to work more efficiently. I’m always up for a challenge and am constantly seeking to advance my knowledge in the burgeoning field of IT.

Experience

  • IT Operations Lead at Hopper
    Jun 2022 - Present · 4 yrs 1 mo

  • HelloFresh (Full-time · 1 yr 8 mos)
    • Saas Operations Engineer & IT Lead
      Mar 2021 - Jun 2022 · 1 yr 4 mos

    • IT Support Specialist
      Nov 2020 - Mar 2021 · 5 mos

  • IT Specialist at 1010data
    Jan 2016 - Oct 2020 · 4 yrs 10 mos

  • Service Desk Analyst at Holtzbrinck Publishing Group
    Jan 2015 - Dec 2015 · 1 yr

  • Technical Support Manager at Dykos Computer (86th Street)
    Aug 2009 - Dec 2014 · 5 yrs 5 mos