Walnut Creek, California, United States
Experienced Information Technology Helpdesk Support with a demonstrated history of working in the government administration industry. Skilled in Public Speaking, Java, Community Service, Teamwork, and Leadership. Strong information technology professional with a Bachelor's Degree focused in Managemento Informational System (MIS), General from California State University-Sacramento.
- Provide application/Windows OS installation/configuration/patching data reporting (application install status, client health, ) leveraging Microsoft System Center Configuration Manager - Leads and plans upgrades, changes, or implementations for System Center Configuration Manager Components while following established change control procedures - Responsible for coordinating and implementing Configuration management for the project and/or organization maintaining the resulting product throughout its lifecycle - Through understanding of enterprise data center technologies such as networking, data security, Transmission Control Protocol/Internet Protocol (TCP/IP), SAN and physical datacenter best practices sufficient to resolve hardware/software interface and interoperability problems, and administer and support technical operating system and enterprise data - Perform general system administration duties in a Windows Active Directory environment - Lead and drive definition, implementation and enforcement of systems administration operational processes, procedures, policies and associated documentation - Research, identify, and drive the implementation of innovative approaches to system administration tasks with a focus on automation, error reduction and service improvement - Managing the Windows client image, application packaging and scripting, and related project work - Monthly deployment of security patches to Windows Servers - Communicate with a wide variety of users from executives to individual users
→ Provided remote computer networking, maintenance, hardware installation, and cabling → Trained over 10 employees on technical knowledge and workflow → Solid foundation of Rasberry Pi’s, Linux, VPNs, routers and switches → Deployed software installs and configuration changes → Adapted and prioritized resolution of reported problems using strong technical, troubleshooting and analysis skills → Tracked, identified and classified reported issues and compose bug reports with documentation → Collaborated with teams to implement a new product design that would increase connectivity and stability
• Provide “Tier 1, 2, & 3” technical assistance and support to over 4500 DCA staff as well as 40 boards and Bureaus. • Trouble shoot Desktop support issues, provide training to end users, install and configure hardware and software. Support statewide video conferences for the department. • Development of written documentation and reports using Microsoft Office tools (Word, Project, Excel, Outlook, Visio and SharePoint). - Maintain VDI environment, SCCM configuration, security standards up to state regulation, Active Directory configuration for users and accounts. - Maintain Networks across multiple Bureaus and boards by helping configure, maintain, and monitor all networks. • Lead IT projects with different boards and bureaus, to cater to there needs and wants, while also keeping up with all standards of the state.
Responsible for the upkeep, configuration, and reliable operation of computer systems; especially multi-user computers, such as servers. The system administrator seeks to ensure that the uptime, performance, resources, and security of the computers he or she manages meet the needs of the users, without exceeding a set budget when doing so.