London, England, United Kingdom
A Technology Leader with extensive experience in the research, telecommunications and healthcare sectors. A proven track record working at large global companies managing group-wide and HQ infrastructure and critical systems with the ability to manage both high-performing support teams and IT stakeholders within a multi-site, multi-cultural environment. Has successfully planned and executed the migration of infrastructure and applications to cloud solutions while maintaining service delivery and cost reduction. Demonstrated use of analysis to contribute to service improvement as well as a hands-on approach to successfully delivering projects in support of business objectives. With a focus on service management, stakeholder relationships and team leadership brings immediate and strategic value.
Overseeing IT Operations across 3 hospitals in central London. Working with stakeholders across hospitals and the corporate IT team to ensure successful delivery of IT services, support and projects. Demand management and facilitation of projects through the corporate IT intake process. Responsible for regular reporting on Service and project delivery to C-level execs and department heads. Managing a team of site technicians and clinical support specialists to deliver on-site support. Recent achievements include - ● Successful on-boarding of an Oncology facility with 3 sites and 200 staff to HCA’s IT services and infrastructure – migration of applications, on-prem to O365, networks, telephony, decommissioning of a large on-prem server estate and mitigation of comms rooms to bring them in line with corporate standards. ● Expansion of bedside patient monitoring systems to a new paediatric intensive care ward – worked with vendor to implement bedside clinical hardware and integrate with existing software platform. ● Successful Wifi and LAN upgrade at the Portland Hospital as part of a UK wide project, delivering enhanced security, coverage and the replacement of legacy network switches. ● End user device refresh – worked with a corporate project team to ensure the successful replacement of 1000 devices across my hospitals, ensuring minimal disruption to clinical teams.
Seconded to the corporate IT team to oversee a 6-month Service Improvement Plan with our 3rd Party service provider to help improve the quality of their global IT Service desk. This resulted in the stabilization of services so they met agreed SLA’s, a significant improvement in customer experience and the identification and implementation of other service improvements to make the service desk more efficient.
Promoted into new role, reporting to the CIO - Assistance Business. Managing a geographically dispersed team of 25 staff based across Europe with responsibility for the delivery of IT services and group wide IT projects to over 1200 staff within the region. Engagement with senior stakeholders across European region as well as corporate IT teams, 3rd-party service providers and senior IT staff based in Singapore and the USA. ● Managed ‘Virtual Office’ project to migrate 10 remote sites across Europe to cloud services, migrating services and data to Microsoft Office 365. This resulted in annual cost savings ($200k) from the removal of WAN links and on-premise server infrastructure. Data was migrated to the cloud while remaining compliant with GDPR and client requirements. ● Successfully managed the relationship with the out-sourced global service desk and infrastructure support teams to ensure a high standard of service delivery throughout the region. ● Leadership oversight of all audits, ensuring required standards were met, including - ISO27001, Cyber Essentials, GDPR ● Integral to IT strategy and business transformation within the region through effective stakeholder engagement and planning successful implementations.
Reporting to the European IT Operations Director, responsible for the delivery of IT services to support over 400 staff across 7 sites in the UK, Benelux and Nordics regions. ● Established strong relationship between IT Operations and business stakeholders to understand and address business IT requirements. ● Led an IT operations team of 7 to achieve a high level of performance and business satisfaction. ● Owned business continuity process and oversaw DR testing to support critical 24x7 operations. ● Ensured compliance with both internal audits and those to achieve\renew ISO standards.
Promoted into new role reporting to the Group CIO. Responsible for all group-wide applications and London based IT infrastructure and services in support of 300 colleagues based on and off-shore. Managed a data centre at London HQ in order to provide 24x7 secure, reliable infrastructure. ● Set up a new head office in Miami in a 4-month timescale - overseeing the installation of all IT infrastructure and contracting of new IT services. ● Led a project to consolidate all group virtual and physical server infrastructure and migrate it to a hosting partner in the US resulting in cost savings and a leaner, more flexible infrastructure. ● Developed and oversaw relationships with key IT service providers to ensure adherence to agreed service levels and maintain continual service improvement. ● Owned the Group IT Cost Center and managed an annual budget of $2.5m OPEX and $2m CAPEX, producing cost savings of 10% for each of the last two years. ● Excelled at leading the team through a period of transition while ensuring the delivery of exceptional service to a demanding audience.
Promoted into new role reporting to the London IT Manager. Led the support team covering all aspects of 1st to 3rd line support for London and offshore staff and oversaw the maintenance of the London data centre. ● Responsible for support staff recruitment, development and training. ● Produced service reports to track compliance with SLA’s and help with service improvement. ● Deployed SaaS service desk software to achieve more efficient call handling and accurate reporting.
• Managed VMWare cluster of 130 VM’s, ensured performance & availability of critical systems. • AD & Exchange migrations to enable separation from C&W PLC infrastructure and services. • Maintained backups, ensured compliance with business continuity plans\data retention policies. • Developed and built new infrastructure to deploy Windows XP images to all company desktops and laptops, resulting in successful migration of desktop support to internal team.
• Designed and deployed new AD, in order to provide more stable and secure infrastructure. • Oversaw successful AD and Exchange migrations for European sites, remotely and on-site. • Deployed help-desk system across 4 offices in London and Kent and trained colleagues in use. • Maintained and supported MS Exchange, Blackberry devices and BES server for 150 users
• Provided helpdesk support for 250 staff at 4 sites, logging, prioritizing and responding to calls.
• Installed CAT 5\6 and Fibre Optic networks