Australia
As a Senior Account Executive at Workday, I help higher education and healthcare organisations across Australia improve their finance, HR, and planning processes with cloud-based enterprise applications. I have a deep understanding of the challenges and opportunities facing these sectors, and how Workday can deliver value and innovation to them. I am passionate about building long-term strategic relationships with my clients, and providing them with effective and efficient solutions that meet their immediate and future needs. I also advocate for diversity and inclusion in the workplace, and support Workday's mission to create a more equitable and sustainable world.
Workday is a leading provider of enterprise cloud applications for finance, HR, and planning. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organisations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.
Rizing provides best-in-class solutions to meet the global client demand for SAP consulting, implementation services and products by leveraging our industry expertise to help companies run better, while optimising their SAP experience. We do this for Human Capital Management, Enterprise Asset Management and Consumer Industries with leading SAP technologies and our own deep industry experience. I maintain strategic relationships with our clients across VIC,SA,TAS and WA. I work with our clients both requiring immediate needs, as well as develop long term roadmaps across license, maintenance, service and support. I currently engage my clients across a broad spectrum of IT solutions, focusing on SAP SaaS solutions. I coordinate across both internal and customer teams to ensure the right solutions and people are presented and implemented across my clients. Organising our internal teams and aligning this to the account strategy is one of my strengths in my role, and assures success across the account.
Managing over 20 key SAP and SuccessFactors accounts for Presence of IT. • Focused on a “land and expand” strategy with existing customer base by working with customers to increase adoption of solutions, expanding the footprint and retaining customers at renewal. • Client Advocate in order to deliver effective and efficient outcomes through Presence of IT's professional team and methodology • Primary business contact for clients, providing client support, marketing, and business development to the Presence of IT’s Southern Region business • Identify new business opportunities across existing clients. Facilitate discussions to drive increased business engagement across Presence of IT 's core offerings • Collaborate with other members of the Presence of IT team in other locations to manage client relationships and resource opportunities, when required. • Using digital sales tools to drive demand generation, build pipeline and execute sales opportunities • Manage the financial aspects of the client contract • Manage through to resolution should issues arise with deliverables, contract, resources etc • Work in conjunction with the Managing Partner to ensure levels of consultant utilisation, skills and business profitability are maximised • Working with SAP SuccessFactors on product licences and renewals for Indirect and BPO contracts • Working with key contacts at each client (ranging from Systems and Support Managers to C-Level) to ensure customer satisfaction and facilitate further upsell • Recording all sales activity in CRM system
• Selling SAP SuccessFactors licenses and associated services to net new customers (in Victoria, Tasmania and South Australia), through direct engagements or working in partnership with SAP • Manage the full sales cycle from identification to close and ongoing account management • Build lasting relationships with customers key stakeholders, • Generating demand for the SAP Practice’s offerings including lead generation, developing opportunity execution plans and territory plans to penetrate and maximise opportunities across accounts and forecasting 3x pipeline • Managing the full sales cycle from identification to close • Managing requests for tender/proposals • Developing and building client strong relationships • Grow existing and dormant accounts. • Working with pre-sales to present to C-level and project teams • Contract negotiation with customers and vendor
Managing key SAP and SuccessFactors accounts for Presence of IT. Main responsibilities include: • End to end sales cycle from responding to RFPs to ongoing account management • Managing the financial aspects of client contracts. Including monthly invoicing, new statements of work for additional work and SuccessFactors Licences. • Working with key contacts at each client (ranging from Systems and Support Managers to HR Directors) to ensure customer satisfaction and facilitate further upsell • Liaising with resource management to ensure client’s requirements are serviced, and provide feedback on resource performance • Managing issues to resolution should they arise with deliverables, contract, or resources
Client-facing role responsible for ongoing support/guidance, business strategy and transformation advice, and overall account portfolio management and oversight. Act as the client’s primary point of contact focusing on ongoing relationship-building and proactive account management activities, promoting overall customer satisfaction, product adoption and renewals. Main responsibilities include: - Understanding each client's needs and how they can best utilize our software - Troubleshooting/resolving software issues - Helping clients prepare for their upcoming HCM cycles - Facilitating the interaction between the client and other internal resources - Developing a trusted relationship with key stakeholders and decision makers - Tracking and overseeing account activity
Tom has had implementation experience in the following products and modules across Tertiary Education, Public Sector, Energy & Utilities and Transportation industries while working at Presence of IT: SuccessFactors - Employee Central, Recruiting Management and Onboarding. SAP - e-Recruiting, Recruiting and Compensation. Tom was also Lead SF RCM consultant on a project which won a SAP Customer Excellence Award.