St. Petersburg, Florida, United States
With a diverse background spanning across dynamic roles in tech startups, established companies, and innovative ventures, I bring a wealth of experience in driving customer success and marketing initiatives to maximize organizational growth and client satisfaction.
North America, LATAM, EMEA, APAC Reported directly to CMO & CRO. We are pioneers of behavioral biometrics, cutting-edge technology leveraging the power of human digital behavior to deliver actionable insights and establish a world centered on trust and ease. Today, financial institutions around the globe are using BioCatch to more effectively fight fraud, drive digital transformation and accelerate business growth.
- Promoted to manager of customer success during Covid Crisis - Launched several key programs, at a Local and Global level, to ensure client retention and expansion - Maintain a portfolio of over 120 clients ~$8m in recurring revenue - Doubled the expected net portfolio gains in 2020 and exceeded expectations in 2021 - Reduced YoY churn, implemented uplifts at renewal, ARR expansion - Work with key clients to create content: Case studies, Webinars, Interviews, references - Recognized and awarded During 2021 Global Company Kickoff
- Responsible for growing and maintaining relationships of key clients ~$2.6M revenue - Expanded relationships through onsite visits / setting and meeting expectations - Facilitated communication between marketing and operations to ensure that sponsorships were properly executed - Worked closely with manufacturing executives to identify promotional objectives, and coordinate product launches, while successfully negotiating customized proposals