Amsterdam, North Holland, Netherlands
Experienced Information Technology Engineer with a demonstrated history of working for Government, Military and private sector: in Networking and Automotive industry. Skilled in IT Services/Project Management, Microsoft products (AD/Office 365 etc) and processes automation with scripting. Strong information technology professional with an Engineer degree in Business Information Technology from Skarbek Graduate School of Business Economics.
Key activities: - Assist in the development and implementation of new technologies and tools required to deliver services, providing first, second and third line support when required - Full life cycle management of all applications under the scope of the Collaboration platform (i.e eXclaimer, GSX and any future purchases) - Manage all current and future Office 365 applications and objects including enabling and disabling on per OpCo/platform basis - Mobile device management - Mail flow management, including test and implementation - Awareness of upcoming Microsoft updates in order to prepare the platform, the Collaboration Support team and to advise local service desks and any other relevant parties - Liaise with Service Support Lead to update and maintain service support processes and procedures - Create and evolve documentation related to Collaboration and Office 365 applications Maintain the test and production environments: - Work with the Security and Compliance Engineer to ensure privileged access to test and production environments is regularly audited - Attend technical meetings with local service desks and relevant suppliers to transfer knowledge, maintain relationships and diagnose incidents - Review documentation, FAQs and knowledge articles written by Change Leads and service desk analysts - Identify problems and highlight relevant actions to the Service Support Lead - Assist in the development and implementation of consistent and repeatable processes and procedures - Provide migration support for MD&A Activities
Achievements: - Interviewing/approving for hire candidates for IT support roles for EMEA and APAC also for managers positions - Coaching given to less experienced team members - Significantly improved quality of end users experience with automation of EU NewHire script that cover all European needs that were not configured on US build, like: multi languages support for MS Office, auto implementation of softphone software + call centers, delivery or sales application, etc. - Implemented automation for Users Termination Data Backup process - Implemented UniFlow/Print Secure solution at major offices in EU – potential savings ~30% - Built EU monitoring tool, based on freeware Cacti service solution, on Linux server (Ubuntu) - Initiated Mobile Maintenance Outsourcing Project with Tangoe – potential savings ~20% - Responsible for providing more functional scanning system for EU Finance team - Built excellent relationship with employees across all departments in organization - ViP and Executives support - First escalation point for vendors (including payments issues, subscriptions upgrade, etc.)
Achievements: - Implemented with Application team on internal Assets Management system - Implemented with Windows Admins team on SCCM imaging solution - Implemented new videoconferencing system (Policom) - Built excellent relationship with employees across all departments in organization - ViP and Executives support - First escalations point for any issues, also with vendors (including payments issues, subscriptions upgrades, etc.) - Photographer on events and meeting (World Mobile Congress, Barcelona ’09,’10,‘11)
Achievements: - Saved costs of ISP by 30% proving bad design of provided 155Mb/s ATM connection - Started review process of ISP Uptime performance - costs saving up to 20% per year - Built simple live connection scanner that report immediately all connectivity lost - Built monitoring tool, based on freeware Cacti service solution, on Linux server (Fedora) Responsible for: - MS Windows 2003 Active Directory domain tree administration – 400 accounts - DHCP, DNS servers administration - Mail system (MS Exchange) administration - Maintenance AMA’s WWW server - Local and wan network equipment attendance – contacts with WAN providers - Design and implementation of new solution of LAN in AMA’s headquarter - Cooperation with AMA’s helpdesk, security and applications team
Achievements: - Built MAN network in Warsaw (6x different locations across whole city) - Implemented new Internal Only email system on Lotus Notes - Built Asset Database for IT hardware - Built Internal Website MySQL, PHP4.0 on IIS server for confidential military network with automated data update functionality - Supporting NATO conferences in Warsaw - I was the only civil working as Windows System Administrator in Organization on that time with granted access to Confidential Information - Configured and maintain computers designed to maintain Secret and Top Secret data Responsible for: - MS Windows 2003 Active Directory domain tree of the Warsaw’s Headquarters Garrison administration – 200 accounts - Mail system (Lotus Notes/Domino and MS Exchange) administration - Data update on Intranet CC-MND Web Site - Computers and network equipment maintenance and attendance - Design and implementation of new computer network solutions based on available transmission media in favor of CC-MND