Warsaw, Mazowieckie, Poland
With over five years of experience in the technical support industry, I currently serve as a Senior Technical Support Engineer at Blue Yonder. My expertise includes supporting WMS-Discrete systems, troubleshooting technical and functional issues, and optimizing system performance. I am passionate about delivering innovative technological solutions that support organizational goals and enhance user satisfaction. By collaborating with cross-functional teams, I strive to create added value through continuous process improvement and adaptation to evolving customer needs. At Blue Yonder, I am responsible for system configuration and customization, conducting user training sessions, and managing system changes and updates. My work also involves system monitoring, performance optimization, and cross-departmental collaboration to ensure timely issue resolution. I closely cooperate with clients, which enables effective problem-solving and helps build strong, lasting relationships. With Azure certifications and hands-on experience in SQL, I am well-equipped to support technical processes and ensure operational system stability.
Leading a team of support specialists for Blue Yonder WMS, ensuring timely resolution of customer issues and providing guidance on complex technical cases. Responsible for coordinating incident management, improving internal processes, and maintaining high service quality for clients. Collaborating closely with business users, IT teams, and operations to deliver effective solutions and system optimizations.
Supporting BY WMS-Discrete, System Support and Troubleshooting, User Training and Documentation, System Configuration and Customization, System Monitoring and Performance Optimization, Change Management and Upgrades, Continuous Improvement and Innovation, Cross-functional Collaboration
research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner