Cracow, Małopolskie, Poland
As an accomplished IT leader with expertise in Software Development, Infrastructure Operations, and Release Management, I bring a proven track record of trust-driven leadership with a strong emphasis on employee career growth and development. My experience spans managing IT processes in cross-border, multi-location environments, delivering complex projects, building high-performance teams, and facilitating seamless transfers of teams and processes across global sites.
Development-Infrastructure Liaison: Acted as the primary contact for collaboration between Development and Infrastructure teams, ensuring smooth coordination during critical projects and outage resolutions. Led High-Impact Projects: Managed multi-site initiatives, including a load balancer migration for 1,000+ machines and an OS upgrade impacting 800+ machines across 20 teams. Issue Resolution & Risk Management: Coordinated incident calls to minimize disruption and manage risks effectively. Monthly Updates to Senior Management: Provided regular updates on project progress and platform performance, emphasizing key successes, risks, and mitigation strategies.
Expanded Krakow Office Workforce: Grew the team from approximately 200 to 350 employees within two years, significantly enhancing operational capacity. Presented Strategic Growth to Fortune 100 Board: Delivered high-impact presentations to the board, highlighting regional achievements and future growth opportunities. Enhanced Employee Brand Post-Acquisition: Built StoneX’s employee brand through partnerships (RedPanda, SUSE) and a strong social media presence. Supported Leadership and Key Project Delivery: Strengthened the local leadership team, providing resources and guidance to execute critical projects, including a new mobile app development.
Expanded Recruitment and Onboarding: Developed processes to support scaling from 35 to 200 employees, including transferring 80 roles to Krakow. Strengthened Leadership Team: Built and promoted the team, resulting in 15+ internal promotions and enhanced team effectiveness. Implemented Effective Change Management: Led cross- departmental initiatives, ensuring quality delivery and continuous support. Strategic Reporting to COO: Delivered monthly recruitment and headcount reports to the COO, supporting data-driven strategic planning.
Global Operations Transformation: Transitioned Platform Operations to a follow-the-sun model across four locations (Chicago, London, Bangalore, Krakow), improving incident response and reducing outage risks. Release Management Overhaul: Built a strong Release Management team, transferring the entire process within six months, reducing maintenance windows and bolstering stakeholder confidence. Collaborative Project Delivery: Partnered with Architecture and Development Leads to deliver large-scale projects. Technology Transformation: Led large-scale hardware upgrades and migration to CentOS, resulting in substantial cost savings.
Service Catalog Creation & Ticket Resolution Improvement: Developed a comprehensive service catalog and implemented processes that significantly improved ticket resolution times. Knowledge Transfer Success: Oversaw successful knowledge transfer from London to Krakow and Bangalore, increasing task and project completion rates. Cross-Team Collaboration: Established effective cross- departmental cooperation across multiple locations. High-Performance Team Building: Developed and managed a high-performance DevOps team, implementing best practices in planning and communication.
Process Improvement: Enhanced build and deploy processes by implementing proper tools and practices. Vendor Management: Coordinated vendor-delivered proofs of concept for Hybris, Sitecore, and Salesforce integration. Release Frequency Enhancement: Established an environment for more frequent releases. Roadmap Alignment: Collaborated closely with the marketing team to define a clear, transparent roadmap for eCommerce products.
Process Improvement: Enhanced build and deploy processes by implementing proper tools and practices. Vendor Management: Coordinated vendor-delivered proofs of concept for Hybris, Sitecore, and Salesforce integration. Release Frequency Enhancement: Established an environment for more frequent releases. Roadmap Alignment: Collaborated closely with the marketing team to define a clear, transparent roadmap for eCommerce products.
Responsibilities ● Develop Learning Gateway development team located in two offices, Oslo and Krakow. ● Team size: 7 Engineers Most important achievements ● Successfully established cooperation and knowledge sharing among distributed team ● Building necessary foundations for transferring the entire team to Krakow Technologies used ● Java, Tomcat, Apache, JavaScript, AWS, Spring, MySQL, Maven, Jenkins, Jira, Wiki, ServiceNow
I was part of Core Architecture team. My task was to gather and document knowledge about Lumesse systems/applications and interactions between them.