Warsaw, Mazowieckie, Poland
I am experienced Change Manager and big enthusiastic of Scrum proofed by PSM II certification.
• Training employees on CRM system usage • Testing new CRM system versions – documented on Jira • Testing applications developed by programmers before production deployment • Creating requirements for new applications for the development team • Negotiating with the organization's management on new application requirements • Collaborating with the development team on business applications • Managing implementation projects (budget, schedule, risks) • Managing system integration projects (budget, schedule, risks) • Creating and overseeing process and project documentation • Participating in system integration projects with clients (EDI/API)
• Training employees on CRM system usage • Testing new CRM system versions • Testing applications developed by programmers before production deployment • Collaborating with the IT department on business applications • Participating in implementation projects • Supervising process and project documentation • Participating in system integration projects with clients (EDI/API) • Analyzing and reporting branch KPIs
▪ Building strong and long term relations with customers ▪ Acquiring new customers ▪ Negotiating with customers ▪ Nadzór nad dotrzymywaniem terminów wykonywanych zleceń ▪ Problem solving (with customers/subcontractors) ▪ Preparing and managing projects up to 30 000 PLN ▪ Managing 5 people team, keep them on tract, motivating, setting priorities ▪ Taking care about teams’s ▪ Responsibility of keeping KPI’s on high level ▪ Preparing quotes for customers ▪ Optimizing operating processes
▪ Acquiring transport orders, negotiating of terms and prices ▪ Organizing international transport according to current regulations ▪ Organizing work of 10 drivers ▪ Cooperation with external subcotractors ▪ Taking care of good relations with customers ▪ Keeping quality of transportation on highest level ▪ Acquiring new subcontractors for long term cooperation