Prague, Czechia
I am currently Head of Deliver Centre of Profinit Slovakia (member of Profinit Group). My main responsibility is to build the delivery center at the Slovak branch of Profinit and delivery of a complex projects in the fin-tech sector, bank system modernization and other fields as well. I also have 20+ years of experience in software engineering from requirement analysis to production maintenance and personal experience with full lifecycle application development including analysing, designing, coding and maintaining software systems in various environments.
· Performing resource allocation and workload assignment according to delivery requirement · Analyze customer's requirement, set delivery priorities and make schedule adjustments to meet delivery goals · Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments. · Cooperating with the sales team in acquiring new contracts · To ensure that the delivery team members continue to improve in order to meet personal development and career satisfaction through recruitment, organization, training, coaching and appraisals · To be a part of the Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity · To be responsible for all service-related business communications · To gather formal and informal customer feedback via stakeholder meetings and forums in order to ensure that all support issues and ideas are identified and addressed, and then engage with the IT team to identify, plan and deliver solutions
· Responsibility for making sure that services are being seamlessly delivered to the clients of an organization. · Responsibility for maintaining strong customer relationships and improving services to maintain customer satisfaction. · Managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team. · Maintaining positive relationships with customers. · Identifying customer needs and overseeing service delivery within the business context. · Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. · Managing finances and budgets. Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues