West Midlands, England, United Kingdom
BA International Relations and Politics & a MA Diplomacy and World Order graduate. While I was at university, I developed a strong interest in project management and international development. I have been fortunate enough to be given an amazing opportunity to work as an International Development Coordinator for DPD UK which I absolutely love.
Responsible for counting the safes and tills at the start and end of the day. Responsible for running shifts and organizing the team members during busy times, match days and special events. Completing all the administration tasks that are required such as building and safety checks, reports and requesting call outs when necessary. Monitoring and analysing sales figures, profits and monitoring business expenditure. Settling guest complaints and problems effectively and in a professional manner. Organising table layouts and bookings to ensure everyone is accommodated for. Developing and maintaining good customer relations with new and regular guests. Answering the phone and dealing with enquiries. Despite only recently being given the official position of ‘Shift Supervisor’ I have been doing these roles since I became a Team Coach.
Responsible for monitoring the team to encourage upselling. Inspiring the team to work together more effectively and encouraging a happier working environment. Effectively communicating with the team important information or developments. Working at other locations in the district and earning ‘team member of the district’ for the July 2021 period. Responsible for training new team members. Interviewed a potential employee. Ability to frequently adapt the way I work to accommodate and enforce the frequently changing Covid-19 restrictions.
Creating a welcoming and friendly atmosphere for the guests. Offering excellent customer service to guests at the tills and tables. Engaging with the regulars and new guests on a daily basis. Working well under pressure on match days and other special occasions. Regularly working the close and shutting down the pub.
Providing a welcoming atmosphere for the attendees. Watching the crowd and ensuring a safe environment. Checked wristbands, made announcements, assisting and interacting with the public. Included such events as Download festival, V festival and the Leicester City Premiership winning celebration parade in May 2016.
Assisting wheelchair and disabled passengers around the airport. Conversing and keeping passengers informed of any changes. Often assisting multiple passengers on my own due to staff numbers. Working to a strict time limit due to tight turn-around times. Working outside in a variety of weather. Improved discipline by acting responsibly in a very high security area.