Madrid, Community of Madrid, Spain
Responsible for the coordination and administration of international insurance programmes consisting of master policies and locally issued policies across multiple jurisdictions. Key responsibilities: - Manage a portfolio of multinational programs (approx.450 policies), including coordinating with global networks and brokers and maintaining program data - Act as a key point of contact for brokers, network partners, and internal offices, responding to queries efficiently - Support international offices in handling complex programs, including updates, instructions, and coordination across systems - Oversee premium and reinsurance processes, including booking instructions and premium tracking - Monitor and track program progress, ensuring timely policy issuance, documentation follow-ups, and reporting - Collaborate closely with underwriters, finance teams, and global colleagues to ensure smooth operations - Ensure compliance with company standards, service level agreements, and contribute to process improvements and departmental projects - Train and support new colleagues, providing guidance on processes, systems, and best practices to ensure a smooth onboarding This role requires strong attention to detail, regulatory awareness, and the ability to operate within structured international frameworks while maintaining accuracy and accountability.
• Managing the full process of translation and interpreting projects: - Handling pre-assignment translation and interpreting steps (client enquiries, text analysis, negotiate rates and deadlines, quote preparation) - Managing the actual translation and interpreting processes (scheduling, job preparation, research or relevant technology, selecting and liaising with translators and interpreters, assigning projects, third party proofreading, post-editing/proofing and translation delivery within agreed turnaround time.) • Taking care of post-project procedures: - Management of client files, update of any client or industry-specific glossaries, managing translation memories - Keep salesperson and customer service representatives informed via Status Reports. - Keep project administration up-to-date at all times and maintain accurate records of all costs. - Check projects costs for accuracy and match to purchase order and inform supervisor of all issues affecting cost, quality and turn-around.
• Social media and Habbo Forums moderation • Game bugs reporting • Contributing to global sales development • Localization and translation tasks • Executing in-game activities with users • Investigating abuse • Answering in-game system and player generated reports and help queries • Replying to customer service tickets
Responsibilities: • Translation from English into Dutch (manuals, video games, marketing texts, websites, game descriptions and legal documents). • Preparing projects and communicate relevant project information to client and team(s). • Tracking process and quality of work. • Checking templates and ensuring glossary conformity. • Redistributing tasks and duties within the Dutch translation team. • Recruitment Dutch translators / QA testers