Tom-(Tommy) Hepner

Regional Inbound Specialist at FedEx Ground

Olympia, Washington, United States

About

I have strong skills working and solving problems with employees and Contractors/ISP's. My objectives are to create an environment that is efficient, productive, friendly, and focusing on safety, people, service and profit.

Experience

  • FedEx Ground (27 yrs 4 mos)
    • Regional Inbound Specialist/Regional Inbound Support Coordinator
      Sep 2017 - Present · 8 yrs 10 mos

      To safely productively, and effectively provide sound operations to the inbound sort. Leads the on-site and remote implementation of, support of, and structured training related to Inbound/P&D Engineering/Vision/VRP/ISS processes and technologies in multiple stations in a regional geographic area. Supports the IOES Manager in communication with station management, district staffs, and FedEx Ground Pittsburgh General Headquarters (PGH) to ensure the completion of tasks critical to realizing maximum gains and service efficiency resulting from Inbound/P&D Engineering Vision/VRP/ISS process and systems. Oversees Inbound/P&D Engineering/Vision/VRP/ISS progress across stations by monitoring key metrics and ensuring compliance to established procedures, best practices, and standards.

    • V.I.C. Vision Implementation Coordinator
      May 2010 - Sep 2017 · 7 yrs 5 mos

      Vision Implementation Coordinator. Installing Vision/VRP related functions, training, and process improvement. Vision provides package handler load quality, stream line process through technology, and informs the customer where their package is at all times and estimated arrival date and time. It's a tool to provide accurate information to our Contractors/Entities to predetermine work area flex and planning for Ground and Home.

    • P&D Manager
      Jun 2008 - May 2010 · 2 yrs

      P&D Management and training.

  • Contractor at Roadway Package System, Inc.
    1992 - 1998 · 6 yrs

    Maintain a professional business by practicing safe behaviors providing service to all customer daily deliveries and pickups.