Tom Spender

General Counsel, Retail Banking at Lloyds Banking Group

London, England, United Kingdom

About

Experienced Group General Counsel and Non-Executive Director with over 25 years experience of working in senior roles in the financial services, healthcare and accountancy industries. Broad experience from regulatory, law firm and in-house banking positions as well as Non-Executive Board roles. Skilled in Data, Technology, Change Management, in Banking, Insurance, Wealth and Asset Management sectors and in Enforcement and Financial Crime, Litigation, Dispute Resolution, Financial Regulation, and Regulatory Affairs. Board experience as a NED of Board Governance, Risk Management and Corporate Governance. Good understanding of UK government in particular HM Treasury and Department of Health. Strong legal professional graduated from The University of Queensland. Specialities - litigation, regulatory engagement, transactional and corporate advisory, product development and agile methodology, risk management, governance, data, payments, UK government, consumer protection and competition law. Non-executive experience as a lay member of the regulatory board of the ACCA (Association of Chartered Certified Accountants) and Non-Executive Director at NHS Resolution.

Experience

  • Non-Executive Director at NHS Resolution
    Jan 2025 - Present · 1 yr 6 mos

    NHS Resolution is an arm’s-length body of the Department of Health and Social Care that provides expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care

  • Regulatory Board Lay Member - Non Executive Director at ACCA
    Jan 2022 - Present · 4 yrs 6 mos

    The Association of Chartered Certified Accountants (ACCA) is the global professional accounting body offering the Chartered Certified Accountant qualification (CCA). ACCA works in the public interest, ensuring that its members are appropriately regulated. The Regulatory Board provides oversight of ACCA's disciplinary and regulatory activities, on the fairness and impartiality of these and for overseeing ACCA's examinations.

  • Lloyds Banking Group (10 yrs)
    • General Counsel, Retail Banking
      Oct 2020 - Present · 5 yrs 9 mos

      Leading the legal function that supports the Retail Bank business line within Lloyds Banking Group. Permanent attendee of the Retail Bank Executive Committees.

    • General Counsel for Group Litigation, Regulatory and Competition
      Jul 2016 - Oct 2020 · 4 yrs 4 mos

      Responsible for the management and defence of all contentious litigation and enforcement matters across all business lines in Lloyds Banking Group. Experienced in crisis management, major litigation and investigations, with regular C-suite and board level interaction and reporting.

  • Financial Conduct Authority (7 yrs)
    • Director of Retail and Regulatory Investigations
      Nov 2014 - Jun 2016 · 1 yr 8 mos

    • Head of Department, FCA Supervision
      Oct 2013 - Nov 2014 · 1 yr 2 mos

      Head of one of the Large Complex Banking Groups Supervision departments at the FCA responsible for the conduct supervision of three of the largest banks and the largest building society headquartered in the UK. In this role responsible for the retail and wholesale conduct supervision for regulated firms across retail and commercial banking, insurance, financial crime, investment banking and wealth sectors.

    • Head of Department, Retail Enforcement
      Jul 2009 - Sep 2013 · 4 yrs 3 mos

  • Compliance - Asset Management - Secondment at M&G
    Sep 2008 - Apr 2009 · 8 mos