Tom Smith

Experienced Operations/Project Manager

Cardiff, Wales, United Kingdom

About

Experience

  • Operations Support Associate at Getir
    Jul 2021 - Jun 2022 · 1 yr

    Successfully launched 8 stores. Store set up post construction is 3 days, including stock inventory, store assistant and courier training, uniform provision, planograms, and directing the team and co-ordinating stock delivery among many other tasks to make a successful store launch. Other duties in my role include conducting audits, regular training and maintenance of store systems and procedures. I was responsible for 4 stores in my local area and visited 14 stores between Cardiff and London and Birmingham.

  • Oak Furnitureland (Cardiff, United Kingdom)
    • Business Impact Manager
      Nov 2019 - Aug 2020 · 10 mos

      Focus on managing sales team and warehouse team to achieve key KPI’s, implementing efficiencies, & working within specified payroll budget. Responsibilities: - compliant sales - cash reporting - security - vehicle maintainence - delivery schedule - stock valuations & monthly count - branch audits - recruiting Duties include: • Managing a team of sales, warehouse & transportation personnel • Direct inductions & vital training • Handling of audits, stock counting & compliance • Shop floor layout for maximum sales impact • Processing sales • Sales previews & reviews • Arranging & organising delivery and collection orders • Overseeing warehouse & storage facilities • Transport management of vehicle & drivers • Set up & maintenance of furniture warehouse • Banking • Recruitment • Daily, weekly & monthly Health & Safety checks. • Ordering stock & office essentials. • Social media networking & sales promotions. • Customer enquiries (phone, email, social media)

    • Cardiff Branch Manager
      Jul 2019 - Nov 2019 · 5 mos

      Duties include: • Managing a team of sales, warehouse & transportation personnel • Direct inductions & vital training • Handling of audits, stock counting & compliance • Shop floor layout for maximum sales impact • Processing sales • Sales previews & reviews • Arranging & organising delivery and collection orders • Overseeing warehouse & storage facilities • Transport management of vehicle & drivers • Set up & maintenance of furniture warehouse • Banking • Recruitment • Daily, weekly & monthly Health & Safety checks. • Ordering stock & office essentials. • Social media networking & sales promotions. • Customer enquiries (phone, email, social media)

    • Sales Manager
      May 2019 - Jul 2019 · 3 mos

  • Business Liaison at FOR Cardiff
    Apr 2017 - Mar 2019 · 2 yrs

    - Member of a specialist advisory group in Cardiff Council for cycling in Cardiff, headed by councillor Caro Wild. - Created bicycle parking map of the city centre. - Cardiff Council sought my help with planning of future bicycle parking in the city centre. - Co-ordinated the removal of all abandoned bicycles from the streets with help the council. - Engaged with local businesses to invest their levy payments in the best ways to improve their business and footfall. - Public engagement. - Lowered costs of businesses utility bills. - Promoted businesses events and offers to the public. - Provided maintenance of the local area: highways, crime prevention, waste reduction. - Completed daily interactions and diaries of business visits. - Trained incoming colleagues for their position. - Underwent training on regular basis (continuous professional development): o Equality and diversity awareness o Conflict management o First aid o Database interactions

  • Technical Sales Specialist at Ribble Cycles
    Oct 2016 - Apr 2017 · 7 mos

    Retail position involving sales of bikes of different backgrounds. Technical details given to customers and also involved in process of sales. Generated new sales technique in office which increased and exceeded sales targets for the brand in the Cardiff store. Along with the new sales technique I redrafted the order forms for ease of in store sales.

  • Rider at Professional Cyclist
    Jan 2012 - Nov 2015 · 3 yrs 11 mos

    I won a bronze medal at the Deaf European Championships before moving to Belgium in 2013 to ride on the professional scene there. I was quickly accepted into the team with my previous years experiences and won 2 medals at the Deaflympics. I achieved many top 10 placings in races as well as helping the team secure podium places and race wins.