Apeldoorn, Gelderland, Netherlands
Results-driven IT professional with broad international experience in IT architecture, project management, process optimization, service management, and leading both internal and external teams. I am seeking a strategic IT role where I can leverage my technical expertise, leadership capabilities, and operational experience to improve processes, empower teams, and create tangible value. I am motivated to share my knowledge, continue developing myself, and contribute to sustainable growth and long-term success within an organization.
• Member of the AkzoNobel IT Extended Leadership Team • Managing 2 direct reports (senior architects) and as a team we are responsible for the workplace and collaboration solutions within AkzoNobel worldwide. • Redefine data lifecycle policies for Share Point Online, improve compliance, storage cleanup > Cost avoidance. • Introduction of Copilot for Office 365 (AI) in AkzoNobel. • Repositioning of Digital Adoption Tooling in AkzoNobel improving the end user experience for specific business critical applications. Renegotiate contract leading to significant cost savings. • Part of core team to implement a Gen-AI bot integrated with MS-Teams in order to reduce service desk tickets (IT and HR related) with 50%. • Design AkzoNobel store infrastructure. Internet connected only (simplification of infrastructure, cost savings 40%), Zscaler Private Access implementation and introduction of MFA (improving security). • POC introducing AI in to the endpoint management solution.
• Design and implementation of Azure Virtual Desktop, replacement of on-premise Citrix environment. • Implementation of Managed Cloud Print service (migration from on-premise print environment to the cloud, simplification of infrastructure, • Design and governance Microsoft Teams. within AkzoNobel • Carve out of AkzoNobel Chemicals infrastructure for 12K users (divestiture) • Various M&A integration projects
As a Service Delivery Manager in AkzoNobel Global IT End User Services, I was responsible for: Service Delivery: Overseeing the delivery of IT services to meet business needs and expectations. • Coordinating with external vendors to ensure seamless service integration and delivery. • Project Management: Leading projects from initiation to completion, ensuring they meet scope, time, and budget requirements. • Continuous Service improvement • Contractual Agreements: Support the (re)negotiation and managing contracts to ensure favourable terms and compliance.
Responsible for the daily operation of the internal IT department of Centric Managed ICT Services and a number of other Centric departments/business units. In this role I managed 13 direct reports who manage the ict-infrastructuur for approximately 3000 users.
SNS bank: Project leader outsourcing workplace management SNS bank AkzoNobel Technology & Engineering: Project leader (Implementation of a Document Management System worldwide) Europ Assistance: Develop an implementation plan and Service Level Requirement document regarding: Remote Helpdesk and Standby service by Centric MIS for Europ Assistance. Rabobank Nederland: Optimization of IT staffing processes for Rabobank's service desk. AkzoNobel Technology & Engineering: Project leader (Offshoring server management to Cap Gemini - India).
Responsible for the IT infrastructure within AkzoNobel Engineering, 2 direct reports