Dublin, Ohio, United States
Optimizing The Business Process Document Imaging/Hosting/Destruction E-Discovery Litigation Support Electronic Medical Records Accounts Payabale/Receivable Automation
Recruited to provide leadership to 10 stores in the mid-west and south regions. Applied "Best Practices" to ensure consistency store-to-store. Raised customer satisfaction 27% and store sales 17% in 10 months. A regional store had been under performing for the last 18 months with sales declining 12%. Restructured staff and altered floor layouts, and reworked merchandise. Maximized visual displays, in addition to customer flow patterns. Revitalized retail store sales and customer satisfaction.
Recruited to manage technical sales teams in Columbus, Cincinnati, Cleveland, Detroit, Chicago, Milwaukee, and St. Louis markets. Managed up to 14 employees and $500K operating budget. Achieved 112% of sales quota, turning ADS region around. Promoted and inherited consistently underperforming territory. Rebuilt sales team, creating loyal and driven staff. Initiated in-depth product training and strengthened marketing collateral. Implemented weekly staff progress review, mentoring on sales strategies where appropriate. Boosted local branch revenue $300K, closing two key accounts in less than six months. Recognized potential to leverage existing services into untapped markets. Created a marketing plan, targeting clients that historically, had previously closed their doors. Fostered a long-term relationship, following the action plan to develop influential senior management relationships. Closed on both accounts ahead of schedule. Earlier
, 2006 to 2008. Recruited to develop and expand international accounts for this $3B information management vendor. Worked closely with C-level and executive management client teams, customizing product offerings to client needs. Managed six employees and three enterprise accounts, generating $42M new revenue annually. Negotiated 10-year, $300M+ contract, generating 26% gross margin for Iron Mountain's (IM). Company sought to secure a Fortune 100 company account. Strengthened areas from product development to delivery and established a sound pricing/contract strategy. Leveraged strategic relationships. Developed win-win solutions with senior executives and incorporated into contract. Maximized profit margins. Coordinated C-Level networking opportunity, reaching corporate goals and objectives. Iron Mountain Chairmen desired access to JP & Morgan Chase leadership group. Worked closely with internal and external contacts, facilitating a series of board member meetings, allowing company leaders the opportunity to sell from the "top" down. Seized Indian market expansion opportunity, increasing IM's region bottom line $60K annually. Evaluated and identified critical opportunity to win largest data protection contract in India. Worked closely with multi-cultural teams, overcoming cultural and pricing differences. Opened three sites in India and continued market expansion; Launched 13 international sites in nine months, generating $1.5M annual revenue. Led global team initiatives to increase brand awareness. Developed process to work through social-economical and cultural differences in each location. Identified additional business opportunities, over-delivering and exceeding customer expectations. Built company recognition through innovating marketing campaigns.
to 2006. Promoted to manage key corporate accounts including Aon, JP Morgan Chase, Wachovia, GMAC, and CSC for this $2.5B information management organization. Evaluated, tested and seized critical sales opportunities to expand clientele and new product offerings. Managed $6M budget. Won new Fortune 100 client and $3M contract for ADS. Company responded to national RFP for a Fortune 100 organization, AON. Spearheaded cross-departmental proposal development, soliciting, collecting and organizing data from Finance, Operations, Implementation teams, Legal and senior level executives. Developed a comprehensive response to a 50-page RFP in less than six weeks. Awarded 200+ site contract with 45% gross profit margin. Implemented AON contract of 200+ locations nationwide in six months. Due to personal involvement in RFP, selected for follow-through and delivery of the company's largest multi-location account. Networked with all required agencies, ensured regulatory compliance for each location, and coordinated flawless integration and roll-out ahead of schedule. Exceeded customer expectations.
Recruited to manage day-to-day front-and-back office operations for a $20M branch of this $3.5B retailer. Increased store sales 6% by revamping customer service and merchandising initiatives. Historically, a store branch had poor customer service ratings and overall poor merchandising of products. Led brain-storming sessions to improve productivity, identifying core elements in personnel management that required change. Launched 3rd shift restocking program, freeing up staff to work with existing walk-in clientele. Lifted customer service ratings 10-fold.