Farmington, Connecticut, United States
Application Support Email - Exchange 2003 Quark Cumulus Antivirus - Sophos EAS Strata Adobe Design Suite Acrobat Remote access to office Microsoft office suite Desktops/Laptops 10+ MAC 60+ Windows Network Support Firewall - Cisco ASA 5510 Router - Cisco 2801 T1 – AT&T HP Switches - Procurve 2610 Cisco Wireless Server Support HP & Dell Hardware Microsoft Windows 2003/08 DHCP/DNS Active Directory SQL server Printer Support Xerox 7665 and DucoColor 242 Ricoh aficio 2035 HP 4200 series and 3600n Series Telecommunication Phone System - Toshiba Network EManager Desktop Phones – Toshiba DKT3214 Blackberry Tour Mobile Phones Verizon Wireless Cards Maintenance & Process Management Backup & Recovery Service Pack upgrades Hardware upgrades BlackBerry Version upgrades Phone moves / Voicemail Procurement Servers PC/MAC’s Software/Licensing Mobile devices Skills/Experience HelpDesk support (desk side service/maintain good client rapport) Desktop support (Create, build and deploy) Back office support (Server builds, application installs/maintenance and security) Ability to communicate with other employees both technical and non-technical roles Address tickets/requests in a timely manner Scripting - vbscript, command line, powershell Performance Measures Respond to requests same business day Ensure no loss of critical agency data 24/7 support as necessary Backup restore in same business day Demonstrate proactive preventative measures Cost conscience procurement
Responsible for the Strategy and Governance with regards to all infrastructure services, i.e. monitoring, CMBD, data presentation and automation. Built power apps forms for automating the entry of data into a DB for tracking and lifecycle management. Design long term strategic responsibility for the company’s IT systems, of shared infrastructure and applications. Coordinates to provide an enterprise infrastructure that is scalable, adaptable and in synchronization with changing business needs. Create and deliver direction to outsourced vendor to follow business standards/guidance. Set framework, standards and guidelines to support SCOM monitoring infrastructure. Designed lifecycle Power Bi reports, providing an application to infrastructure relationship with EOL risk. Offering a view into infrastructure debt/risk to the environment for forecasting upgrades. Built power bi reports of mitigation projects and analytics of infrastructure risk relationships. Setting standards, guidelines and frameworks of technology and risk management. Working with Service Now to discover and collect infrastructure, Applications to provide consistent maintenance and risk mitigation
Infrastructure architect Infrastructure Road Map layout . System Center Operations Management (SCOM) design, identifying best practices and lessons learned and deployment. Citrix improvement design and coordinating assessment plan for best practice and most efficient environment
Senior responsibilities: Lead/Direct group, recommend and implement changes for better efficiency. Mentor and train fellow colleges in problem resolution. Implement best practices to ensure consistent results. (Use scripts, solarwinds, and suggested management software) SolarWinds Architecture and Implementation Project: Create custom properties to identify and filter nodes for reporting, alerts, grouping and dept views. Providing insight to possible rising issues and path to remediate. Build views and groups for all supporting dept. Build alerts needed to notify personnel of problems in the environment (Down nodes, down services, drive capacity, etc). Also alerts to restart down services automatically. Build custom reports for monthly and weekly statuses to keep the environment consistant. Build SAM monitoring to watch applications and report issue. Train App Owners on how and what the benefits of using SolarWinds can offer. Maintain SolarWinds: Upgrade to latest versions keeping current with latest features providing better efficiency to monitoring and remediation. Write documentation and train others on using SolarWinds. Administration duties: Build VM servers (Vmware) and support citrix (4.5, 5, 6.5), exchange (2010), active directory (2008) and server environments (2003-2012), troubleshoot issues. Mentor others within the group
Systems Engineer/PM – Consultant of Thompson Technologies Migration Project: Server migration to new Data Center: Build out new Dev, QA and Prod environments, which include Citrix 6.5, windows 2008 64bit, SQL, and Application servers. Manage data synchronization, document steps for migration and coordinate tasks to be done by each group. Migrate server to parent domain and convert servers to XEN VM. Help during down time of migration. Included Backup Exec reconfigure to make more efficient, Citrix rollup and OS upgrade to latest patches, Office 2007 upgrade. Troubleshoot issues; provide support for rewire of warehouse. Rewrite login script (vbscript) and reconfigure GPO to speed up login times in citrix, along with creating much needed documentation for installs and user setup. Automate software installations for improved efficiency of Citrix server deployments. Mentored and assisted colleague in learning/setup of ghost server and images. Wrote and built implementation documentation for XenApp 6.5 environment on Win 2008 64bit; MAC refresh rollout. Key Technologies: Applications: XENServer VM 5.6, Citrix XenApp 4.5-6.5, Platespin, Quest, Symantec Backup exec, MacAfee antivirus, Solarwinds, WSUS, Controlup, Other:HP and Dell hardware, Microsoft Windows 2003/8, GPO, DHCP, DNS, Active Directory, printer support, vbscritp, command script, and powershell. Key Results: Complete migration to new data center under VM environment. Upgrade software to accommodate 2008 64 bit OS. Facilitate post migration resolutions to ensure user satisfaction. Build XenApp 6.5 environment on blade server win 2008. Create all documentation of build and install of software. Led organization’s migration of all servers to new domain. Documented all systems info (IP’s, OS, Function, hardware, etc). Converted servers to XEN VM for consolidation to save energy and space.Upgraded antivirus on servers to corporate used virus solution in preparation of migration to corporate domain.
Systems Engineer – Consultant of Thompson Technologies Server Migration Project: Migrate all server on sister company to mother domain and convert servers to XEN VM. Help out with other projects during down time of migration. This included Backup Exec reconfigure to make more efficient, Citrix rollup and OS upgrade to latest version, Troubleshoot issues, provide support for rewire of warehouse, Rewrite login script and reconfigure GPO to speed up login times in citrix, along with creating much needed documentation for installs and user setup. Mentored and assisted colleague in learning/setup of ghost server and images. Key Technologies: Applications: XEN VM, Citrix XEN 5.6, Platespin, Quest, Symantec Backup exec, MacAfee antivirus. Other: HP and Dell hardware, Microsoft Windows 2003/8, DHCP, DNS, Active Directory, printer support. Key Results: Led organization’s migration of all servers to new domain. Documented all systems info (IP’s, OS, Function, hardware, etc). Converted servers to XEN VM for consolidation to save energy and space. Upgraded Citrix environment to latest rollup pack and OS patches. Rebuilt GPO’s and login script. Reconfigured backup exec to allow room/time for more addition backups. Upgraded antivirus on servers to corporate used virus solution in preparation of migration to corporate domain. Citrix update XENAPP virtualization Platespin migrations Quest tool
Responsible for maintaining agency network, server, desktop, printer and phone systems. Support 20 different windows based servers located onsite ranging from PDC/BDC, DHCP & DNS. Provide support for 60 users and 70+ systems ranging from conference rooms to personal desktops. Telecommunication support includes 80+ desktop phones and 19 mobile devices. Maintain relationships with 10 primary vendors for Network, Server, Printer and App support. Responsible for systems maintenance including, backup, recovery, light programming (scripting, writing programs to automate tasks), and upgrades. Provide helpful and friendly desk side service with the ability to troubleshoot the various issues that are a part of everyday operations . Application Support Exchange 2003 Quark Cumulus Antivirus - Sophos EAS Strata Adobe Suite VPN Microsoft office suite Desktops/Laptops 10+ MAC 60+ Windows Network Support Firewall Cisco ASA 5510 Router Cisco 2801 T1 AT&T HP Switches Procurve 2610 Cisco Wireless Server Support HP & Dell Hardware Microsoft Windows 2003/08 DHCP/DNS Active Directory SQL server BES (BlackBerry Enterprise Server) Printer Support Xerox 7665 and DucoColor 242 Ricoh aficio 2035 HP 4200 series Brother HL-3070 color laser-jet Telecommunication Phone System Toshiba Network EManager Desktop Phones Toshiba DKT3214 Blackberry Tour Mobile Phones Verizon Wireless Cards Maintenance & Process Management Backup & Recovery Service Pack upgrades Hardware upgrades BlackBerry Version upgrades Phone moves / Voicemail Procurement Servers PC/MAC’s Software/Licensing Mobile devices Skills/Experience HelpDesk support (desk side service/maintain good client rapport) Desktop support (Create, build and deploy) Back office support (Server builds, application installs/maintenance and security) Ability to communicate with other employees both technical and non-technical roles Address tickets/requests in a timely manner