Chicago, Illinois, United States
Ten years Dynatrace experience providing high value, tangible improvements, and enterprise-wide best practices delivered during consulting engagements. Frequently span all layers of the business infrastructure as a trusted advisor, enhancing observability, assisting application teams, DevOps and senior business partners via problem management, triage, training, and incident resolution for business critical initiatives. __Skills and Capabilities:__ Dynatrace (APM) Certified 2022, 2020, 2018, 2014; AppDynamics 2013. - Superior problem solving skills and product expertise as a senior consultant leading engagements delivering scalable, reliable, secure applications and repeatable processes. - Plan, deploy, and administer enterprise level Dynatrace implementations (>10,000 JVM's, enhancing performance and reliability for top tier mission critical applications) while improving team capabilities and satisfaction via triage and training, including planning and migration to the cloud. - Manage and upgrade Production and Non-Production Dynatrace tenants, ActiveGates, and custom extensions.
- Deep Dynatrace expertise; Dynatrace certified (2014, 2018, 2020, 2022,) AppDynamics (2013.) Improve observability, performance, and reliability by implementing enterprise-wide strategies, training, and best practices during long term consulting roles. Span all layers of the business infrastructure as a trusted advisor, enhancing ITOM integration, problem management, triage, training, and incident resolution for business critical applications. Develop and manage all Dynatrace components (create custom metrics, dashboards, and thresholds using Usql, DQL, Grail built in metrics, and log data. Configure rules, tags, custom services, alerting notifications, provide key RUM diagnostics, performance reports, and associated monitors.) Identify, prioritize, and resolve poorly performing configurations, code, transactions, queries, events and errors. Frequently engaged with multiple enterprise teams as a technical expert identifying / resolving critical and complex performance issues; Assist ServiceNow integrations, drive optimization, improve user experience for business critical applications using Dynatrace, BMC, and other tools.
Plan, deploy, and administer enterprise level Dynatrace implementations; Serve as a technical implementation expert (SME) resolving critical / complex application performance and integration issues. Provide product training, enable teams, and drive optimization changes improving business critical applications using AppMon and Dynatrace.
Professional Services and Enablement -Technical Account Manager Provide deep APM product expertise giving insight to Java, .NET, DB, and infrastructure performance problems. Mentor clients formally in product deployment, performance testing, and production environments enhancing diagnostic capabilities for problem detection and resolution of complex applications.
Implement enterprise APM solutions for transaction and real user monitoring in environments of up to 5000 physical and virtualized servers. -Triage production, provide key diagnostic and performance metrics. Develop and provide best practices, training, and efficient troubleshooting techniques.
Strategic technical account management dedicated to key enterprise customers. Accountable to executive teams for successful services delivery and benefits realization (manage risk, accelerate business outcome, lower costs) of large / complex initiatives by managing product implementations. - Seven years experience deploying enterprise monitoring solutions, designing application architecture, and deploying solutions. Develop technical architectures used for monitoring critical applications, performance testing, automation of software quality assurance, and selling services providing rapid time to value. - Leadership of teams with 4–30 billable consultants, infrastructure engineers, technical services, software developers, and technical support personnel (company, client, and third-party resources.) - Interface with technical and executive management to assess environment from business process, organizational, and technological perspectives. - Sales enablement roles creating solutions, proposals, statements of work, ROI analysis, “best practices,” “road maps,” and related presentations under sometimes challenging deadlines. - Experienced in performance testing, production monitoring, application tuning, capacity planning, and customization of open source and commercial software.