Poland
I’m a Senior Customer Care Coordinator with 5+ years of experience supporting clients, patients, and internal teams across healthcare, billing, claims, and customer operations. I specialize in solving complex service issues, coaching teams, streamlining workflows, and improving the overall patient and customer experience. In my recent roles at Henry Meds, I’ve supported high-volume operations, led Care Coordinators, ensured accuracy in medical billing processes, and delivered top-tier service in a fast-paced remote environment. My background also includes Claims, Accounts Receivable, and Client Support from organizations such as Accenture and Webhelp. What I bring: - Excellent communication, empathy, and conflict-resolution skills - Experience guiding and mentoring junior team members - Strong billing, claims, and CRM knowledge - Ability to handle high volumes and multitask under pressure - Proven track record of improving customer satisfaction I’m open to opportunities in: Customer Service, Patient Care, Claims, Medical Billing, AR, Client Support, Customer Success, and Remote Operations.
- Provide mentorship, guidance, and daily support to Care Coordinators, helping them grow professionally and resolve complex client cases. - Deliver high-quality customer service by handling escalations, resolving issues, and ensuring a positive patient experience. - Coordinate between departments to streamline workflows and improve operational efficiency. - Support process improvements and contribute to team performance KPIs.
- Supported patients and clients by answering inquiries, resolving issues, and ensuring smooth processing of documentation. - Managed multiple tasks in a fast-paced healthcare environment. - Collaborated cross-functionally to improve service accuracy and efficiency.
- Acted as first-line contact for incoming billing queries, ensuring fast and accurate case resolution. - Generated and distributed customer invoices, statements, and payment confirmations. - Assisted with finance reporting, payment tracking, and AR reconciliation. - Built strong relationships with internal stakeholders and clients.
- Delivered multilingual customer service (including Italian) in after-sales and support operations. - Resolved customer inquiries, provided product guidance, and ensured customer satisfaction. - Developed strong communication and problem-solving skills in a high-volume contact center.