Dalzell, South Carolina, United States
Career Objective: To find a challenging position in a technical support area with interpersonal interaction and continuing growth possibilities. General summary: With thirty plus years of data processing experience comprising of both operations and systems programming background, Tom is a thoroughly knowledgeable Information Technology professional. PL/1, Assembler, IBM PLAS, COBOL, JCL, CLIST, REXX, BASIC. z/OS, OS/390 MVS, MVS/370/XA/ESA, JES2 & JES3, TSO/E, ISPF/PDF, Unix services, RACF, SMS, SMP/E, DFHSM, DFP, NCP, VTAM, NETVIEW, INFO/MGT/SYS, SDSF, DFDSS, DSF, VSAM, CANDLE/OMEGAMON, FASTDASD, RMDS, SAR, MICS, RMFCACHE, RMF, SMF, JESMASTER, FLASHER, SPMS, QFETCH, PMO, RESOLVE, FILEAID, EXPAND, STROBE, HCD, VM , z/OS Unix services. DOS, Windows 95/98/2000/XP/Vista/7, MS Word, WordPerfect, Freelance, SPFPC, ATTMail, PCOMM, Lotus Express, OS/2, 3270 Emulation, Win95, Win98, Win2K, Win XP, WordPro, Lotus Notes, EXEL. Lotus 1-2-3, some Linux, IBM Lifeboat, CriveImage XML and Clonezilla, BartPE, HirensBootCD Utilities.
Worldwide software manufacturing of z/OS CustomPac/ServerPac fully integrated operating systems entailing customized building of each customer ordered system and IPL testing. Customized building of CICS, DB2, IMS, and NCP subsystems. Direct involvement with manufacturing process developers and product integration groups in support of z/OS platform software. Software manufacturing of SystemPac, ServerPac and CBPDO packages distributed on tape, DVD or electronically from Boulder, Colorado, USA and Dublin, Ireland. Develop, implement and support "hot site" disaster recovery for CustomBuild manufacturing.
System support for IBM internal administrative and financial systems. Support of twenty-one z/OS internal sysplex images, seven z/OS external healthcare customer environments (Empire Blue Cross Blue Shield of New York). Responsible for data center upgrades and migrations, technical assistance, data security, and leadership.
Software manufacturing of OS/390 CustomPac/ServerPac MVS fully integrated operating systems which involves customized building of each customer ordered system and IPL testing. Customized building of CICS, DB2, IMS, and NCP subsystems. Direct involvement with manufacturing process developers and product integration groups in support of OS/390 platform software. Software manufacturing of CBIPO and CBPDO packages.
Technical team leader providing technical expertise, direction and planning, responsible for level 2 support personnel for hardware, software, and application problems. Responsible for ownership of problems until resolved by technical support groups and/or vendor or developer of product. Direct communication to all senior level management groups in problem situations.
Contract consultant providing performance and tuning technical expertise, supporting Orlando, Denver, New Jersey processing centers. Responsible for MVSCP and IOCP gens as well as all processor configurations. Working with customers on assorted problems related to impacts and/or bottlenecks to various hardware, software and application resources. Consolidated two Orlando processing centers into one processing center. Migrated several Bridgewater, NJ, systems to Knightsbridge, NJ, and Denver, CO.
Team leader providing technical expertise, direction and planning, team support of 60+ MVS images, both IBM and non-IBM customer environments. Responsible for data center migrations, relocation, technical assistance, data security, and leadership.
Senior systems programmer advanced from junior systems programmer. Installed and maintained MVS/JESx environments. Responsible for MVS SYSGEN and IOGEN. Worked with support center on assorted problems and performed problem determination using system dumps. Provided Operator education and Customer interface. Moved site to Boulder, Colorado from Sterling Forest, New York.
Senior level operator advanced from entry level operator. Overall responsibilities included managing the technical operations of the machine room where media replication of IBM software was produced for IBM customer distribution. Moved site from Hawthorne, New York to Sterling Forest, New York. Start up and moved media replication from Sterling Forest, New York, to Mechanicsburg, Pennsylvania. Online remained.