Houston, Texas, United States
• Provides support for day-to-day production issues, maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures. • Provides leadership and support to super-user groups. • Evaluates IT application updates and revisions. • Provides support for applications and coordinates with the appropriate teams. • Coordinate planning for installations of maintenance releases with internal stake holders. • Participate in testing releases prior to installing in production • Provides documentation and delivery of training on assigned applications. • Interacts with business teams to develop application requirements and deployment plans • Participates in coordinating installation of application changes. • Installs maintenance/patches and software upgrades. • Ensure new installations will integrate with the current application and data technical environment • Train and educate users on system functionality and capability. • Managed Cardiology PACS Data Migration of studies from Agfa Heartlab to McKesson Cardiology. • Managed Radiology PACS Data Migration of studies from Merge DR Systems to McKesson Radiology PACS. • Testing, Installing, and Troubleshooting EPIC Radiant Integration for McKesson Radiology PACS. • Support of dictation applications such as Nuance Powerscribe360 and Mmodal Fluency. • Support of PACS Applications such as McKesson Cardiology/Radiology, Digisonics Digiview, Thinking Systems, Phillips Intellispace, ProVation, GE MUSE, Intelerad Ambra Cloud, and DR Systems. • Support of HIS/RIS applications such as Meditech and GE RIS. • Coordinate and Configuration of Modality Integrations.
• Communicated with customers and Research/Development to troubleshoot issues, isolate the root cause, and deliver solutions or implement workarounds. • Managed support requests and customer expectations throughout the support process to ensure customer success and satisfaction. • Documented all relevant details from the initial report of an issue, through troubleshooting, escalation, and resolution. • Analyzed and troubleshoot complex customer issues; working directly with Product Management and Research/Development when issues must be escalated. • Responded to customers in a professional and timely manner to deliver workarounds and solutions for complex technical problems. (via email, web, and phone support). • Installed and Configured SQL Instances.
• Subject matter expert of DICOM Applications for Digisonics • Install, Configure, Troubleshoot, and implement medical image processing and database servers at Customer Sites. • Implementation of Dicom Image Migrations from other PACS Systems • Establish and Troubleshoot communication between DICOM Gateways and other PACS systems such as Forward to PACS, Query Retrieve, and Storage Commitment. • Implementation and publishing of Digisonics Web Application using Windows Server and IIS. • Verification that Modalities can communicate with DICOM Gateways and send patient studies • Identifying problems with patient studies and resolving them. • Creating and Implementing Unit Tests and Checklists to ensure functionality at the Customer Site and identify any issues. • Creating and updating documentation such as manuals, checklists, and device inspections. • Document and Review software bugs and requests for future releases of company software. • Testing of new software releases to ensure functionality • Training Customers on the company's DICOM Applications • Creating SQL Queries to review, update, or validate Patient Data • Creating SQL Instances, Databases, backups, and restores for Customer Sites.
• Provided Data/Voice Support to over 5,000 end users for an international oil and gas company • Configuring, Deployment and Support of Cisco Switches and Routers • Configuring and Deployment of Aruba Wireless Access Points and Remote Access Points. • Support of Cisco Call Manager, Unity, Meeting Place, Contact Center Express. • Windows Server Administration that involved assigning file/folder permissions, adding/updating network printer, restoring deleted files/folders, DNS, and DHCP scopes/reservations. • Active Directory Administration that involved creating/modifying/updating/removing user accounts, groups, and email distributions. • Cisco Meeting Place Administration that involved modifying/deleting meetings, opening ports, and extending meeting length • Cisco Phone Administration that involved creating/configuring phones, CUPC, Directory numbers, and voicemail. • Blacklisting/White listing email addresses, websites, and releasing blocked emails using Network Box. • Coordinating the opening/closing/moving of remote sites involving data connections, VOIP telephony, computers, servers, etc. • Microsoft Exchange Support • Support of Virtual Machines using VMWare • Exchange Administration involving mailbox creations, permissions, archiving, and creation of Public Folders. • Monitoring Network Equipment and Traffic using OpManager. • Citrix Administration involving user permissions and application setups/updates.