Capalaba, Queensland, Australia
Managing Customer Support team Ensuring SLA’s are met with efficiency Collaboration with internal stakeholders
- Provide expert-level support to Simpro customers via phone, email, and chat, resolving complex queries and troubleshooting issues effectively. - Facilitate on-the-spot training sessions to upskill team members, focusing on Simpro Digital Forms and other software add-ons. - Develop and implement knowledge-sharing initiatives to address team knowledge gaps. - Act as a mentor and point of escalation for less experienced team members. - Collaborate with the team to improve internal processes and enhance the overall customer experience. - Maintain thorough knowledge of Simpro software, its integrations, and add-ons to provide top-tier support. - Contribute to the development of customer support resources, such as user guides and FAQs.
- Production Management - Concert Bump in - Liasson with External and Internal Stakeholders
Event and Facilities Manager - Managed end to end events - Ensured budget was reached - Stock Management - Facilities Management