New York City Metropolitan Area
I build and improve the operational systems that make defense technology work in the real world. At Onebrief, I lead the Delivery Enablement & Operations team — responsible for onboarding government and military clients, running Customer Relations-wide programs, and building the internal infrastructure that scales our go-to-market delivery. Before moving into ops leadership, I spent time directly in the field onboarding clients onto Onebrief's platform. Before Onebrief, I spent 3+ years at McKinsey advising defense clients on multi-billion-dollar programs, and 5 years at the CIA leading strategic assessments and briefing senior US policymakers. I'm drawn to the intersection of national security and technology — where mission urgency meets the need to build things that actually work at scale.
- Lead the Delivery Enablement & Operations team, owning systems, processes, and programs that drive customer success across Onebrief's defense and government client base - Architect the operational systems and data strategy underpinning Onebrief's Global Delivery Team, positioning the team to scale effectively alongside Onebrief's growth - Shape Onebrief's product roadmap by translating customer feedback into requirements, building programs that define Product's areas of focus, and standing up the first structured feedback program for a newly launched product offering - Help develop and inform operational strategy on Customer Relations's Global Delivery Team — including resource allocation, performance frameworks, and the processes that enable the delivery team to operate at scale
- Onboarded Combatant Commands and Service Component headquarters onto Onebrief's platform, serving as the primary point of contact for customer adoption - Supported pre- and post-sale customer success for defense clients, including leading planning exercises and providing face-to-face and remote product support at military headquarters
- Designed and implemented a priority-based development and feature prioritization plan for a defense client's command-and-control platform, balancing operational requirements with technical constraints - Built a business case for a defense client's multi-billion-dollar program using a custom cost estimate framework, producing a deployment timeline grounded in technical, organizational, and financial considerations - Advised senior defense clients on strategic decisions to modernize the defense industrial base, including multi-billion dollar facility and manufacturing initiatives - Conducted complex qualitative and quantitative analysis in fast-paced, high-stakes client environments, developing subject matter expertise in defense technology and security - Collaborated with internal and external stakeholders — including senior government officials, clients, and technical experts — to develop actionable, data-driven insights
- Led a team of several dozen analysts on a flagship CIA strategic assessment for two consecutive years - Designed and tested new analytic methodologies for two separate high-profile CIA assessments, improving rigor and repeatability - Delivered written and oral assessments to senior US government officials, including briefings to National Security Council directors on regional security issues - Engaged with senior US policymakers and military officials on a high-threat, fast-moving substantive portfolio - Collaborated across the Intelligence Community on high-profile issues, integrating multi-source analysis to produce finished intelligence on international actors' backgrounds, objectives, and capabilities - Informed real-time decision-making through in-region engagement with US policymakers