Olympia, Washington, United States
Specialties: • Problem Solving • Data System Conversion • Data Analysis • Learning and Documenting Business Processes • Leading Process Improvement Initiatives • Translating Requirements into System Designs • Communicating Designs to Technicians • Rationalizing and Streamlining Technology • Collaborating with Stakeholders of All Levels • Training Users with Diverse Levels of Experience • Managing Organizational Change
Shootsac is an online retailer specializing in unique camera and lens-carrying solutions for professional and serious photographers. Shootsac is the inventor of The Original Shootsac Lens Bag, the first of it's kind on the market. • Enabled alternative mobile website them, increasing mobile conversion rate by 188%. • Created a Business Intelligence Solution drawing data from various sources including the Shopify e-commerce platform, Network Solutions e-commerce platform, Mailchimp online email marketing platform and Google Analytics data.. • Managed and maintained Shopify ecommerce website and related third-party applications averaging 385 visits per day. • Performed market basket data mining analysis on 5 years of online retail sales data using MS Visual Studio and SQL Server Data Tools. • Launched online ad campaign using Google Adwords.
- Sr. Database Administrator, August 2011 - January 2012 - Data Systems/Process Manager, June 2003 - August 2011 (then The Talon Group) - Database Administrator, June 2002 - June 2003 (then Escrow Partners) First American Corporation is a leading provider of title insurance, real estate settlement and other financial services. The Talon Group was a Division of First American Title. In the Northwest, The Talon Group was formed by First American Title after the purchase of Escrow Partners. • Responsible for ongoing development and continued maintenance of the primary corporate application used internally by escrow professionals to facilitate the workflow for each escrow transaction. The system facilitated an Internet accessible interface for real estate agents and loan officers allowing real-time access to specific transaction information, online document storage, and scheduling of proactive notifications of deadlines and milestones. • Managed process re-engineering, data conversion, and technology service output to operate within national corporate guidelines. • Developed customer service reporting solution combining data from historical database and new production systems. • Rationalized and integrated regional processes and supporting systems with corporate headquarters following acquisition. • Designed and implemented Internet accessible real estate database for combining property information from disperse data sources housed by four Western Washington governmental organizations. • Created title operations support team performing data entry and data processing to support title transactions. • Managed administration personnel performing front office functions including reception, phone support, shipping, office supply ordering, and general office management.
CMX Partners was founded by the CTO of Intersect Solutions after Intersect dissolved to continue custom development of CRM solutions in the northwest market. CMX Partners was acquired by Escrow Partners. • Led cross-departmental design meetings to identify and document functional system requirements. • Developed custom database solutions for clients in various industries built on the Commence CRM Platform. • Trained users on new software and procedures.
Intersect Solutions provided full-service IT consulting for a wide variety of needs including design, implementation and support of network, desktop, telephony and CRM systems. • Developed custom database solutions for clients in various industries built on the Commence CRM Platform. • Provided onsite installation, service and support of PC-based networks and phone systems. • Trained users on new software and telecommunications systems.