Fort Lauderdale, Florida, United States
Dynamic, results-oriented Business Intelligence Leader with extensive experience impacting corporate performance through skillful development, enhancement, and orchestration of Business Intelligence/Data Warehouse applications in designing and developing solutions to support business decision-making. • Track record of partnering with business leaders to provide insight to challenging business questions • Excellent analytical skills combined with business acumen and technical expertise to deliver solutions to management at diverse levels • Excels at identifying and developing data and technical talent to meet objectives. • Strong communication and interpersonal skills instrumental in collaborating with local and remote clients, co-workers, and management at every level. • Extensive experience in leading and facilitating prioritization of corporate and technology initiatives • Ability to synthesize disparate data points to provide new perspectives and opportunities that otherwise go unnoticed. Specialties: Business Intelligence Corporate Performance Management Application Integration & Architecture CRM & ERP Cloud Computing
Provide leadership of data & analytics in support of business outcomes by promoting the power of data, thought leadership around analytics, and building team and tool capabilities to enable operational reporting and strategic decision making. Build relationships and trust with business unit leaders to gain an understanding of their key challenges and determine options to better enable them with data and analytics. Key Achievements: • Built support for Salesforce Center of Excellence program and currently providing leadership and Program Management for this initiative with goals to optimize project prioritization and execution, to enhance change management and support processes, to identify and reduce technical debt, and to streamline workflows and enhance data collaboration for users. • Built support for launch of a revamped Executive Dashboard and currently providing program management of all BI initiatives. • Provided thought leadership in championing and building a member retention predictive model and advocating for proactive outreach activities to prevent potential cancellations from occurring. Resulting in dramatic decrease in cancellations in initial trials.
Key Achievements: • Provided the thought leadership for a physician prospect predictive model that improved the sales team targeting resulting in improve pipeline effectiveness from a close rate of 10:1 to 5:1. • Guided team in launching new analytics around practice performance to all practice managers in support of operational management. • Guided team in launching a new analytics solution providing Marketing insight into Lead to Sales progression and conversion rates.
Directed the design, implementation, and maintenance of business intelligence component of commercial software application. Continuously drive enhancement of the reporting solution to meet evolving customer decision needs. Oversee development process while consistently evaluating current methodologies and practices seeking opportunities for streamlining creation of complex reports. Provide research and expertise regarding commercial Business Intelligence applications and any other third party software that accesses databases. Deploy prototypes of new environments and technical solutions along with appropriate documentation.
Provide expertise on leading Business Intelligence platforms in the market. Seek opportunities for tighter product integration with end user tools in the BI, ERP, and CRM spaces. Architect new product features integrating BI tools that lead to enhance customer value and increased sales opportunities.
Maintain close interactions with customer to gain clarification of their needs; validate desired results; and deliver clear, concise, and accurate reporting solutions while meeting project dates. Collaborate with clients in making necessary adjustments to arrive at a finished product. Analyze the BI needs for the organization and fulfill utilizing BI tools to include Business Objects, Crystal Holos, and MicroStrategy. Document the architecture, procedures, and standards of the BI systems. Research and demonstrate new capabilities of BI tools to development team, power users, training teams, support personnel, and management.
Develop clear, concise, and accurate reports solutions while meeting project dates and maintaining SLAs. Monitor the nightly processes to ensure daily delivery of reports. Install, configure, and administrate BI environments for maximum efficiency, reliability, and scalability.