London, England, United Kingdom
I am an engineering leader with a growth mindset and a track record of building sustainably healthy and high-performing organizations and teams. I have over 12 years of experience managing engineering organizations, managers, and teams, developing core product and driving product-led growth at B2B and B2C SaaS businesses, and over 16 years of experience in the industry.
I lead the Privacy and Data Security product engineering organization, headquartered in Vanta's London office. We're hiring!
I work with engineering leaders at various levels and companies to provide coaching and perspective on problems, leveraging my experience from over ten years as an engineering leader. I am not currently accepting new clients.
-Managed multiple organizations directly contributing to the growth of Discord's total revenue. -Managed the engineering effort to deliver a promotional partnership resulting in a multiple orders of magnitude increase in new subscriptions of Nitro, Discord's flagship paid subscription product. -Co-led the product strategy to design a new Nitro tier, then led the engineering effort to launch said tier, representing a significant increase in paid subscriptions. -Provided strategic thought partnership to product management in the design and delivery of several dozen growth experiments leading to sustainable, increased growth of Discord's revenue from Nitro subscriptions. -Hired, onboarded, managed, and coached dozens of engineers and managers. -Recruited and interviewed over 100 candidates for roles across individual contributor, management, and leadership functions in engineering, product management, program management, growth, marketing, recruiting, and HR. Onboarded dozens of successful hires across various roles.
-Managed 11 engineers on 2 teams delivering growth experiments and product iterations to increase customer acquisition and monetization metrics, resulting in a 100% increase in customer ARPA while maintaining customer volume over 2 years. -Maintained top employee engagement scores and engineering retention rates over nearly three years by continual investment in growth and development opportunities for 15 engineers. -Managed cross-functional projects representing top-priority company goals each quarter, frequently while coordinating efforts and timelines across multiple teams in San Francisco, London, and Dublin. -Developed and periodically updated the mission, vision, and strategy for each team, autonomously and in partnership with Product Management. Regularly defined and drove execution of quarterly goals and roadmaps. -Improved product delivery practices and predictability by implementing and training teams on new development processes and tools, now used by over 100 teammates on 10 teams. -Created and managed a summer engineering intern program resulting in 2 full-time hires. -Recruited and interviewed over 200 candidates for roles across individual contributor, management, and leadership functions in engineering, design, product management, research, program management, growth, marketing, recruiting, and HR. Onboarded 30+ new hires in various roles.
-Managed and grew an organization of ~25 engineers, managers, analysts, and coaches across 5 teams. -Developed and led execution on long-term strategic vision for engineering, innovating automated messaging features for the Lighthouse communication platform (a product that I helped grow from 2,000 to over 13,000 small business clients with 60+ NPS and 95+ CSAT between 2013 and 2017). -Collaborated closely with product management and product design to assess business opportunities against objectives, conduct competitive analysis, and size markets. Designed and delivered solutions to customer problems, ultimately increasing appointment booking and hold rates. -Facilitated a product development process used to produce a feature which contributed to a 13% increase in sales win rate for Lighthouse.
-Facilitated product strategy sessions and design sprints. Provided guidance on qualitative and quantitative methods for product discovery. -Conducted 20+ training sessions for new hires and teams adopting the product delivery process in New York, Austin, Jacksonville, Herndon, and Buenos Aires offices with NPS of 50+ and CSAT of 90+ scores across 170+ trainees. -Provided focused coaching to 30+ teams and new ScrumMasters, as well as regular office hours to answer questions and discuss ideas for improvement. -Co-led Product Innovation and Excellence team with mission of developing and promoting best practices for product discovery and delivery across Web.com’s 30+ product teams.
-Managed a team of 5 full-stack engineers developing features for the Lighthouse product, delivering product releases multiple times daily while serving as team ScrumMaster. -Introduced story-level metrics gathering to ensure that teams measure and improve the effectiveness of product iterations and to support future product analysis. -Increased Lighthouse system stability through various technical projects; examples include migrating to kafka- and storm-based message processing systems, replacing legacy services with REST microservices, and migrating to new vendors for third-party integrations. -Interviewed and onboarded 20+ new hires in Engineer, UX, and Product Management roles.