Miami-Fort Lauderdale Area
Energetic and proven IT Leader with an extensive background in creating and leading global IT teams in the planning, architecture, development, and support of large-scale Information Management, e-Business, ERP, and Financial systems. A proven technology leader who is able to create, lead, manage, and mentor large development teams of 100+ employees, contractors, and consultants across multiple simultaneous programs. Demonstrated ability to effectively engage with both technical and non-technical personnel at all organizational levels. Able to communicate the key elements of complex or highly technical topics to business sponsors in order to drive closure on business strategies, funding, and program execution. Excellent communication skills – both written and spoken.
Responsible for the Information/Data and Database Management, Data Protection, Master Data Management, Guest Loyalty, and Compliance systems for the Carnival Cruise Line and Casinos. Successfully developed and led the Corporations cross-Brand IT initiatives for Data Privacy required to ensure compliance to the EUGDPR, CCPA, and personal data protection regulations. Successfully partnered with Executive leadership in all core business functions: Marketing, Revenue Management, Sales and Service, Finance, Casino, Marine and Shipboard Operations to define, fund and deliver data and analytic solutions to meet critical business needs. Successfully reorganized the EIM Team into an Architect, Build, and Support structure leveraging 3rd party suppliers and an On-Off shore resource model to optimize costs. Mentored team members on process, technology standards, and re-usability to accelerate delivery. Significantly improved the Guest data '360 view' by proposing and delivering company wide access to Casino, Crew, Payroll, Sales, and other key data subject areas for detailed analysis. This data is now used in targeted marketing campaigns, and detailed pricing analysis. Successfully directed the Re-Architect of the Enterprise Data Warehouse and Informatica Integration platform to ensure stability, capacity, scalability, performance, and redundancy requirements were met in order to ensure critical Business operations and SLAs are met and maintained. Successfully implemented Hadoop / Cloudera as a working sandbox enabling the business to drive 'what-if' analysis without impacting production environments.
Successfully built and led global solutions and delivery teams of 100+ employees, contractors, and consultants responsible for driving Enterprise EIM, CRM, ERP, and Financial system upgrades, enhancements, and global support. Extensive experience in the delivery of large scale IT system consolidations and installations leveraging Oracle ERP, Enterprise Data Warehouses, and the Oracle Business Intelligence Enterprise Edition (OBIEE/OBIA) suite of products. Partnered with senior business leads to ensure that business process re-engineering aligned to IT delivery capabilities in support of 3000+ system users. Rationalized data, reporting, and dashboard requirements to ensure a reusable processes were created in order to reduce overall program development cycles by 35%. Partnered with senior business and IT leads in creating a self-service architectural framework, process, and training model which enables 200+ business analysts the ability to analyze, trend, and build dashboards independent of IT project requests greatly reducing cycle time and cost.
Led the IT organization responsible for the development and support of the consumer facing corporate website (Motorola.Com) and eCommerce platforms. Worked closely with multiple regional Marketing and IT teams to deliver a global site redesign which effectively re-branded and standardized the Mobility business consumer presence. Implemented a corporate content management system enabling the business the ability to efficeintly manage website content and user interface. Implemented a robust campaign management system for tracking customer response to Web, Call Center, and 3rd party promotions. Ensured strict compliance to all global data protection and privacy requirements throughout the program. Established a core competency with select 3rd party suppliers to ensure the delivery of low-cost solutions without sacrificing quality or schdule. Successfully built and led global solutions and delivery teams of 125+ employees, contractors, and consultants in driving multiple EBS / ERP, and Financial system upgrades, enhancements, and support.
Partnered with the Marketing, Service and Repair organizations to develop and deliver technical Strategies, Roadmaps, and Portfolios into definitive Business Cases demonstrating significant ROI, cost savings, or strategic value. Ensured that limited human and financial resources provided the highest return. Proven ability to perform well and deliver results in situations where responsibilities and authority may not be comprehensively defined. Demonstrated ability to effectively engage with both technical and non-technical people at appropriate levels. In particular the ability to communicate the key elements of complex or highly technical topics Single point of accountability in ensuring programs were delivered on-time, on-budget, and obtained their stated business benefits.
Implemented a $2.5M multi-phase centralized Depot Service & Repair system for the Motorola Paging Division. Responsible for all aspects of program delivery including design and procurement of infrastructure, network connectivity, individual depot equipment installation, and all application development and support. Multiple Repair centers were deployed across the US, Canada, and Latin America over a period of 3 years providing a core system for managing the repair and tracking of Paging Carrier inventories, customer bases, and field failure rates. Implemented a Cost of Poor Quality system strategy which integrated all Field failure data with Product Engineering and Manufacturing Quality data in order to trend and report on vendor part cost of poor quality. Results were used to reduce the number of new product failures by 4%, standardize a Bill of Material per pager model family, and to renegotiate poorly performing supplier’s contracts resulting in additional savings of $700K annually. Partnered with the Sales Organization to implement a Paging Accessories Sale and Warranty Renewal application which leveraged a Customer’s purchase history data for the additional sales of Accessories and multi-year Extended Warranties turning what was traditionally considered a cost based operation into a revenue generating business. Lead member of the Motorola GOLD Program which was targeted to a select group of future IT Leadership candidates. Sessions focused on Business Case and ROI development, application of Six Sigma principles, and the Software Engineering Institute (SEI) quality practices.