Broomfield, Colorado, United States
Troubleshooting and resolving issues in the Google ticketing system, documenting solutions and implementing bug fixes across a wide variety of new technologies. ● Managed the location and relocation of data center cabinets, PDUs, rack locations, and equipment elevations. ● Installed a wide variety of multi-vendor equipment in Google lab environments, ensuring proper setup and functionality. ● Troubleshooting and installing fiber and copper connections (RJ45, SFP) according to client requests and specifications. ● Maintained on-campus data centers, monitoring electrical systems, heating, cooling, and cold/hot aisle containment. Collaborated with Google network engineers and staff to plan, document, install, and troubleshoot infrastructure in accordance with SLA requirements. ● Accessed and configured multiple devices for on-site and remote troubleshooting, ensuring proper operation of all systems. ● Conducted inventory control and asset management, including shipping, receiving, and RMA processes. ● Worked with multi-vendor technologies, including Cisco, Juniper, Arista, Nokia, Nvidia, NetApp, Dell, Taygeta, HP. ● Participated in ongoing training on networking technologies, Google products, and workplace policies and best practices.
Troubleshooting and resolving issues in the Google ticketing system, documenting solutions and implementing bug fixes across a wide variety of new technologies. ● Managed the location and relocation of data center cabinets, PDUs, rack locations, and equipment elevations. ● Installed a wide variety of multi-vendor equipment in Google lab environments, ensuring proper setup and functionality. ● Troubleshooting and installing fiber and copper connections (RJ45, SFP) according to client requests and specifications. ● Maintained on-campus data centers, monitoring electrical systems, heating, cooling, and cold/hot aisle containment. Collaborated with Google network engineers and staff to plan, document, install, and troubleshoot infrastructure in accordance with SLA requirements. ● Accessed and configured multiple devices for on-site and remote troubleshooting, ensuring proper operation of all systems. ● Conducted inventory control and asset management, including shipping, receiving, and RMA processes. ● Worked with multi-vendor technologies, including Cisco, Juniper, Arista, Nokia, Nvidia, NetApp, Dell, Taygeta, HP. ● Participated in ongoing training on networking technologies, Google products, and workplace policies and best practices.
Work in a cross-cultural team and communicate effectively Manage the utilization of Data Center facilities, including space, power and cooling infrastructure to ensure the Normal Operations of all Managed Compute Devices Ethernet/Fiber Cabling or checking the Cable connectivity Unpack, unbox and inspect the equipment for physical damages before installation and make necessary arrangements for return for damage equipment’s. Manage all Data Center Cabling, labelling and perform all Cabling in accordance with industry standard best practices Assist in Data Center space, power and cooling Capacity planning and forecasting Checking power status at site / device Looking at the LEDs to identify any alarms Escorting vendor during site visit Hard reboot for the devices Shipping / receiving any part/hardware Racking / de-racking equipment or Decommissioning of any hardware Configuring Network Card, KVM or iDRAC / RIB /ILO Hardware Trouble shooting, upgrades or replacements Insert CD ROM on Physical Server/Devices Monitor UPS and other DC infra components Experience of working within a Service environment and technical teams of IT experts Experience of working on ITIL ticketing systems (Service Now), understand ITIL framework
Provide tiered support, trouble isolation, including corrective action for network problems for all voice customers facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC) in accordance with departmental and corporate policies and procedures. Monitor, troubleshoot and correct switch, voice platform, and network problems for all customers.
Installation of Data Center Servers, Switches, Routers, F5 Load Balancers, Firewalls, San Storage, Super Clusters, RSA, Gigamon, Fireeye, Cat 6 and Fiber cabling in a High – Tech Global Data Center. Daily Troubleshooting of IBM Wintel servers, Nutanix, Oracle/Sun, Hp, Dell, SuperMicro servers. Daily Troubleshooting of Cisco, 1k, 2k, 5k, 7k, switches, San storage, F5 Load Balancers, SFP modules, Firewalls, Superclusters, Appliances, Patch Panels and cabling. Antivirus Software. Monitoring of all Data Center devices, Asset inventory control, Tier1 to Tier5 level support. Daily customer requests and documentation via a ticketing system. Hardware Planning, Power requirements, Hvac Cooling systems, Disaster Recovery, Redundancy. Hippa Certified, Data Disk Destruction and Various training classes.