Toby Farrow

About

Customer-focused IT support professional with 5+ years of experience delivering 1st and 2nd line support in education and local government. Skilled in troubleshooting, user administration, and systems like Office 365, Active Directory, and Azure. Known for clear communication, strong problem-solving, and a proactive approach to service delivery.

Experience

• Service Fulfilment Analyst at Essex County Council
  Jul 2023 - Present · 3 yrs 1 mo

• Anglia Ruskin University ()
  • IT Customer Service Analyst
    Oct 2021 - Present · 4 yrs 10 mos

  • Desktop Service Technician
    Mar 2020 - Oct 2021 · 1 yr 8 mos

  • Clinical Skills Technician
    Jul 2018 - Mar 2020 · 1 yr 9 mos

• Store Assistant at Sainsbury's
  Sep 2010 - May 2012 · 1 yr 9 mos