Greater Munich Metropolitan Area
Crafting Strategy. Orchestrating Backlogs. Driving Implementation. Ensuring Stability & Efficiency. Repeat. Putting GenAI into practice to offer tailored solutions for customers & integrating our brands & products into the IT landscape to ensure the best customer journey.
Led global BizDevOps delivery for Customer Support and Aftersales IT, with a strong focus on service and repair processes across all BMW dealerships worldwide. My mission: to ensure the seamless fulfillment of the #RelaxWeCare promise through scalable, high-quality IT solutions that empower both customers and service teams. Key Achievements: • Co-created and rolled out a new BizDevOps vision in close partnership with business stakeholders. • Delivered agile IT operations for over 100 systems across 12 integrated IT products, ensuring continuous value delivery. • Launched BMW’s first GenAI solution for customer support, enhancing response quality and efficiency. • Implemented the Proactive Care approach — recognized with the Q Award 2023 — to anticipate and resolve customer issues before they arise. • Consolidated and replaced decentralized applications, reducing complexity and operational costs while improving service orientation. • Strengthened operational stability, directly improving dealership performance and customer satisfaction. • Oversaw budget planning, escalation management, and cross-functional coordination in a dynamic, high-stakes environment. Vision: Creating the best possible working environment with our talents, we develop and offer highest-quality services and derive insights from our data in order to make customer support legendary - for our dealers, third-parties and our customers. #RelaxWeCODE, #RelaxWeDELIVER, #RelaxWeOPERATE
As a senior leader within BMW Group IT, I was responsible for driving enterprise-wide IT strategy, product portfolio governance, and global delivery coordination. My role combined strategic foresight with operational execution, positioning IT as a value-creating partner across the organization. Key Responsibilities & Achievements: • IT Strategy & Execution: Led the continuous development and implementation of BMW’s Group IT strategy, ensuring alignment with corporate priorities and digital transformation goals. • Organizational & Financial Leadership: Managed departmental budget and headcount planning, optimizing resource allocation and organizational scalability. • Product Portfolio Ownership: Oversaw the global IT product catalog, ensuring lifecycle governance, value-based prioritization, and alignment with business capabilities. • Global DevOps Coordination: Directed funnel management for BMW’s international DevOps hubs (“Werkebelegung”), balancing delivery capacity with strategic demand. • CIO Office & Executive Communication: Acted as a key interface to the CIO Office, shaping strategic narratives, executive reporting, and cross-functional alignment. • Strategic Initiatives & Agile Response: Delivered high-impact projects and responded to dynamic business needs with agility, resilience, and a solution-oriented mindset.
Key Account Manager – Corporate IT Bosch Group | Bosch Building Technologies & B/S/H/ As the primary IT liaison for Bosch Building Technologies and B/S/H/, I was responsible for end-to-end IT consulting and delivery across both business units. My role spanned the full lifecycle of enterprise IT strategy — from initial definition and architectural alignment to implementation and operational oversight. This included: • Strategic IT Planning: Co-developed long-term IT roadmaps aligned with business goals and digital transformation initiatives. • Enterprise Architecture & Process Design: Ensured scalable, future-proof IT architectures and optimized cross-functional business processes. • Infrastructure & Service Delivery: Oversaw the delivery of robust IT infrastructure and services, ensuring operational excellence and business continuity. • IT Financial Management: Managed IT budgets and cost controlling, driving efficiency and transparency across projects and services. This position required close collaboration with senior stakeholders, cross-functional teams, and external partners to ensure that IT solutions delivered measurable business value.