Germany
MSc Management (Nova School of Business and Economics, Lisbon) - BSc Psychology and Management (International School of Management, Munich) - Thesis about Digitalization in SME - International work experience in HR Consulting, Product Management, Customer Service - Voracious reader - Passionate traveler
- Analyzed the sliding category and product range - Monitored the customer profiles and their needs pretraining to the sliding category and kitchen fittings - Implemented better tools and mechanisms to increase profit of kitchen fittings
- Researched and analyzed potential M&A candidates for a European company, focused on finance consulting, in their expansion efforts - Implemented process enhancement projects to develop a more efficient workflow by improving the communication system in the company - Liaised high-potential candidates with corporates in their efforts to recruit the best possible candidates for senior management positions
- Conducted statistical analyses and presentations to improve a marketing campaign, with focus on customer acquisition in South America - Represented P & N Homag on an international exhibition and established contacts to potential customers - Contributed to business- and customer meetings in sense of price negotiations by providing presentations with product information
- Supervised the airline hub operations to support the customer service department regarding excess luggage issues in the boarding area - Revamped parts of the company website, by altering content that focuses on special handling procedures - Managed customer feedback and complaints; crafted responses to several customers and independently decided on further actions - Analyzed critical customer handling touch points for enhancement of customer experience in the company’s effort to increase retention rate