Berlin Metropolitan Area
- Identified, developed, and implemented strategies to optimize Schindler's service capabilities for non-Schindler equipment. - Led cross-functional teams in the project management of service-related software and hardware, ensuring seamless integration and deployment. - Managed a global network of Multi-Brand experts, fostering continuous communication and knowledge sharing across Field Operations - Provided disciplinary and functional leadership to the Global Multi-Brand team - Delivered field support to experts and internal departments, offering technical consultation on third-party products, promoting collaboration and effective problem-solving.
- Researched, developed, and revised technical documentation, tools, and diagnostic applications for non-Schindler equipment - Contributed to the creation of tailored training modules for Non-Schindler Equipment, facilitating dissemination to master trainers - Provided technical support at the Group level and collaborated with teams handling third-party units - Shared "Schindler Best Demonstrated Practices" for non-Schindler equipment, driving continuous improvement and raising standards.
- Served as first-level supporter for elevator systems in the metropolitan region of Berlin/ Brandenburg - Conducted planning and executed repairs - Demonstrated elevators during recurring inspections with notified bodies, leading to the elimination of non-conformities in elevator installations. - Maintained regular on-call service, ensuring swift response to urgent elevator maintenance needs.
- Managed a portfolio of 100+ elevators with 2 to 40+ stops in the center of Frankfurt/ Main, overseeing maintenance, troubleshooting, and repairs. - Demonstrated elevator installations during recurring inspections with notified bodies, ensuring compliance with safety regulations. - Executed repairs and implemented preventive measures to increase uptime - Provided regular stand-by service in the Frankfurt/Main metropolitan region, promptly addressing emergency issues.