Greater Toronto Area, Canada
With over 17 years of experience across retail, e-commerce, and business operations, I’ve built my career around improving systems, leading teams, and delivering efficient, customer-focused execution. I began my career in multi-unit retail operations, where I developed a strong foundation in inventory management, team leadership, and day-to-day operational execution. Over time, I progressed into senior leadership roles, overseeing high-volume environments that required structure, accountability, and consistent performance across multiple locations. As a General Manager, I led end-to-end retail and distribution operations, managing inventory, fulfillment processes, workforce planning, and performance tracking. My focus has always been on improving efficiency, strengthening team capability, and building reliable operational systems that support growth. In addition to large-scale retail operations, I’ve also worked in client-facing environments where I supported businesses in aligning their operational needs with tailored system solutions. This strengthened my ability to understand workflows, communicate effectively with stakeholders, and solve operational challenges in dynamic environments. Outside of corporate roles, I’ve also built hands-on business experience as a co-owner/operator in a retail food business, managing sourcing, inventory control, and daily operations. I’ve also developed skilled trade experience through a second-generation tile installation business, specializing in large-format installations, estimating, procurement, and project execution. Across all roles, my focus remains the same: building efficient operations, improving processes, and delivering consistent results through strong execution and leadership. Core areas of expertise include: • Operations Management • Retail & E-commerce Operations • Multi-Unit Leadership • Inventory Management • Process Improvement • Team Leadership • Client & Customer Operations • Business Operations & Execution I’m always open to connecting with professionals in operations, retail, and business leadership roles.
Specializing in large slab and large-format tile installation, repairs, estimating, procurement, and project coordination for residential projects. Experienced in managing projects from client consultation through installation and completion, with a strong focus on craftsmanship, precision, and customer satisfaction. As a second-generation installer, I’ve developed a strong appreciation for quality workmanship, attention to detail, and practical problem-solving.
Managed a portfolio of 12 clients, delivering concurrent software implementation and support projects in a client-facing project management role. Coordinated cross-functional teams to ensure technical solutions aligned with client operational requirements and business objectives. Applied structured project management methodologies to improve workflow efficiency, delivery consistency, and project tracking. Maintained strong client relationships through proactive communication, expectation management, and timely issue resolution. Managed escalation of critical system issues, working with internal teams to minimize operational disruption and ensure continuity of service.
Led end-to-end operations across retail, e-commerce, and wholesale distribution in a high-volume, multi-channel environment, overseeing daily performance, execution, and continuous improvement initiatives. Owned operational performance across inventory, fulfillment, and workforce planning, managing 2,000+ SKUs and up to 30 daily outbound shipments while ensuring accuracy, efficiency, and service levels. Directed and developed operational teams of up to 50 employees, building capability through structured training, performance management, and accountability frameworks. Accountable for operational planning and execution, including daily reviews, shift optimization, and resource allocation to meet business targets across peak and non-peak periods. Drove significant improvements in fulfillment efficiency through process redesign, warehouse layout optimization, and labour planning strategies. Established and monitored operational KPIs including order accuracy, shrinkage, fulfillment speed, and productivity, using data-driven insights to guide continuous improvement. Implemented and optimized warehouse management systems (WMS), strengthening inventory control, automation, and real-time stock visibility. Partnered with senior leadership across HR and finance on workforce planning, recruitment strategy, succession development, and operational budgeting.
Oversaw multi-store retail operations across several locations, ensuring consistent execution of operational standards, inventory accuracy, and customer experience. Conducted regular field visits to assess performance, reinforce operational processes, and drive alignment with company standards across all locations. Supported hiring, onboarding, and training initiatives for store teams, contributing to stronger team capability and retention. Improved SKU accuracy and reduced inventory discrepancies through structured audits, process reinforcement, and operational coaching. Provided ongoing performance feedback and coaching to store managers, supporting accountability and operational consistency across locations. Acted as the key liaison between retail locations and central operations, ensuring clear communication and effective execution of company initiatives.
Co-owned and operated a retail juice bar, overseeing daily business operations, procurement, and in-store execution in a fast-paced retail environment. Managed sourcing of fresh produce from the Ontario Food Terminal, ensuring quality, consistency, and cost-effective procurement for daily operations. Improved inventory forecasting and inventory control processes to reduce waste and support efficient day-to-day operations in a high-turnover perishable goods environment. Oversaw perishable inventory management, balancing demand planning, freshness standards, and operational efficiency. Delivered a consistent customer experience and maintained strong product quality standards in a customer-facing retail setting.