New Westminster, British Columbia, Canada
I have been a storyteller for as long as I can remember. I hope to be able to use my skills in storytelling, writing, editing, project management, and much more to work within a provincial, local, or nonprofit organization to help young people with marginalized social identities find their place in the world.
Created and documented an onboarding experience for new staff for a small business. Copy and content edited public-facing communications to approximately 1,500 stakeholders about the new line of service. Created an onboarding handbook to be used by future staff. Described processes and practices for a variety of enterprise software solutions including Zammad, VitXi, and Blesta. Drafted and templated email replies to Frequently Asked Questions. Triaged, responded to, and closed more than 50 service requests, email customer inquiries, and phone calls for a new line of service within the first 48 hours after launch.
Supervised the setting up and tearing down of mobile polling stations at 3 different long-term care facilities during the 2025 Canadian federal election. Answered questions from the public about voting procedures, escalating when necessary. Maintained a constant supply of needed forms. Acted as the recorder while counting ballots at the Regional Office, ensuring the integrity of the vote.
Coordinating the volunteers, internal communications, and operational practices for a B.C. NDP nomination campaign.
Completed a capstone project titled "Speaking Across Barriers: How Parents in a Canadian Public School System Learn About Their Children’s Diversity Education (University of Victoria HREB #22-0136)" which sought to aid a Canadian public school district in developing communication strategies and language which will help the parents, guardians, and caregivers of their students and the greater school community understand and support the inclusion, diversity, equity, and accessibility (IDEA) objectives within the district's strategic plan.