Tara-lee keane

Customer Service Representative

Portmore, Saint Catherine, Jamaica

About

I'm Tara-Lee, and I take pride in my distinct personality and rich work experience. I'm a creative, adaptable, and a dedicated individual who approaches challenges with innovative solutions and a strong work ethic. Throughout my career, I've excelled in various industries and roles, emphasizing my commitment to continuous learning and growth. This unique blend of creativity, adaptability, and dedication defines my character and makes me a standout personality in both personal and professional settings, contributing as a valuable asset wherever I go.

Experience

  • Customer Service Representative at CIBC Caribbean
    Nov 2023 - Present · 2 yrs 8 mos

  • Client Support Officer at Itopia Life
    May 2023 - Aug 2023 · 4 mos

    Key Responsibilities: Customer Interaction: serve as the face of the herb house, greeting customers and building relationships. I addressed inquiries and concerns, fostering loyalty and trust. Product Knowledge: possess in-depth knowledge of cannabis strains, effects, and consumption methods. I guided customers to make informed product choices. Education: educate customers about cannabis, explaining strains, cannabinoids, and consumption safety. This empowers customers to make responsible decisions. Compliance: ensure customers follow legal regulations, verifying age and communicating usage restrictions. Maintained a compliant environment. Consumption Guidance: advise on consumption methods and dosages, promoting safe and enjoyable experiences tailored to customers' preferences. Conflict Resolution: handle customer concerns professionally, finding solutions that prioritize satisfaction and uphold company policies. Sales Support: suggest complementary products, enhancing sales and meeting customers' needs effectively. Inclusive Atmosphere: contribute to a welcoming and stigma-free environment, reducing misinformation and fostering a positive cannabis community.

  • Scheduling Coordinator at Liguanea Family Dental
    Mar 2023 - Apr 2023 · 2 mos

    Key Responsibilities: Appointment Management: schedules and confirms dental appointments, considering patient preferences and practitioner availability. Communication: This role involves effective communication with patients, dental staff, and external partners to coordinate appointments, relay important information, and maintain a well-informed schedule. Optimizing Workflow: ensures that the dental office's schedule is optimized for efficiency, minimizing gaps and overlaps in appointments. Patient Experience: By accommodating patient preferences and managing wait times, the coordinator contributes to a positive and organized experience for patients. Records Management: Maintaining accurate records of appointments, cancellations, and rescheduling is crucial for tracking patient visits and managing the office's schedule effectively. Problem Solving: Addressing scheduling conflicts, accommodating urgent appointments, and managing unexpected changes are part of the coordinator's role. Collaboration: Collaborating with dental staff to align schedules with treatments and procedures contributes to a well-coordinated and productive practice.

  • Customer Service Representative at iTel International limited
    Jul 2022 - Jan 2023 · 7 mos

    Key Responsibilities: Communication: Engage with customers via multiple channels, addressing inquiries and feedback. Issue Resolution: Troubleshoot problems, offer solutions promptly, and escalate complex cases. Product/Service Knowledge: Provide accurate information to aid customer decision-making. Empathy: Show understanding and patience, especially in challenging situations. Documentation: Maintain detailed records of interactions and resolutions. Effective Communication: Convey information clearly and adapt to customer preferences. Upselling/Cross-selling: Suggest relevant products or services. Follow-up: Ensure resolution satisfaction through post-interaction check-ins. Compliance: Adhere to company policies and maintain data security. Continuous Improvement: Offer feedback for enhancing customer experience.

  • Customer Service Representative at ibex
    Feb 2022 - May 2022 · 4 mos

    Key Responsibilities: Communication: Engage with customers via multiple channels, addressing inquiries and feedback. Issue Resolution: Troubleshoot problems, offer solutions promptly, and escalate complex cases. Product/Service Knowledge: Provide accurate information to aid customer decision-making. Empathy: Show understanding and patience, especially in challenging situations. Documentation: Maintain detailed records of interactions and resolutions. Effective Communication: Convey information clearly and adapt to customer preferences. Upselling/Cross-selling: Suggest relevant products or services. Follow-up: Ensure resolution satisfaction through post-interaction check-ins. Compliance: Adhere to company policies and maintain data security. Continuous Improvement: Offer feedback for enhancing customer experience.